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Paper jamming in my Canon ix4000 After I pulled the crumpled paper out it continues to do the same thing. I don't know how to get at the jam area to free it

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If your printer reports paper jam for any reason, you may need to go through the Clearing paper jam procedure for your printer to respond to the print command again. So follow the procedure below to do this.
Even if you are not a technical person, you can conveniently clear paper jams. All you need is to follow the set of procedures outlined below.
1 Put off the printer and unplug it from its power source.
2 Open all the covers/shutters on the printer (usually you will find one in the front or top and one at the back of the printer).
3 (If the printer is a DeskJet, otherwise ignore this step) Now pull out the cartridge carefully and place it on safe surface. (Be careful not to place it where it may slide and fall. This could damage the cartridge)
4 Site the paper that has jammed and pull it out in the opposite direction of its movement. Do not pull in the direction it was coming out. (Pulling the paper in the opposite direction is important for the printer's mechanism. Printer must be off). Never pull out paper from a printer when the printer is powered on.
5 (If the printer is a DeskJet, otherwise ignore this step) Return the cartridge gently and press it firmly inside so that you here it snap inside.
6 Close all covers at the top, front or back.
7 Power on your printer and you should be able to print again.

Posted on Mar 15, 2011

  • PCCThames Mar 30, 2011

    I have this problem, printing skicky labels, one came off the backing and is stuck on the roller.
    I have done all suggested but it won't clear. What next?

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Posted on Jan 02, 2017

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Forgive a naive question from a technical dud. My Laser MFD 6020 has worked well - until it began paper jamming today. I can't easily pull the paper out frontwise without seeming to do violence to...


clean any paper dust from the paper path, something is blocking somewhere,
theres too many factors to give an exact diagnosis...but !!!
if the paper is
completely blank where jamming it maybe time to order a new set of pickup rollers, which just collect the paper from the bottom drawer, should just pull off and easily replaced and are cheap, you can clean these with soapy water as long as you thoroughly dry them before putting back.
if the toner is on the paper but its not dry...smudgy, try the transfer drum, either check theres no small tears of paper or excess dust in that area,(DON'T CLEAN WITH CLOTH relies on static charge) a few light blows of air should be enough..replace if need be but they're expensive.
if the papers printed and dry where jamming its going to be in the area of the fuser (the hot roller) this can be cleaned with dry clot, don't use any solvents ore cleaning products...ALLOW TO COOL first or burn your fingers.
if the papers crumpling anywhere along the line there is a roller not turning maybe due to a stuck piece of paper from a previous print, the roller not turning is obviously between the front of the paper and the crumple.


Apr 20, 2011 | Office Equipment & Supplies

1 Answer

Canon ix4000 printer. Paper jam caused by sticky label, came off backing, stuck to roller. Normal paper jam cures not effective.


This seems to be fault in the transport of the paper in the rollers. So since you have used adhesive sticker printing, it is possible that some glue has got clogged into the rollers.So use a good clening of the rollers using methyl spirit. also check to see asthere can be some jammed paper in the rollers or the mechanism.
So start this work only if you are mechanically able with the right tools.
Remove the covers to get access to the mechanism . Remove the motor drive assembly , the fitting of the motor to the mechanism. Once this is removed the rollers can be turned manually so that you will be able to feed a paper to see the progress of the movement while studying if there is any obstruction or damage to the paper.
There is a in-detect sensor, usually an opto-coupler , make sure this is not clogged or dirty as this IR detection feeds the signal to the processor for starting the motor drive feed.
Reassemble but make sure the rollers are aligned to be in equal gap to feed the paper without a side pull. Now you must print and see if the fault has changed. If not repeat the above work to confirm the area of obstruction.

Mar 30, 2011 | Canon PIXMA iX4000 InkJet Photo Printer

1 Answer

Welll its not a canon but ew are in dire need. Our 16 month old OKI b4600 wont print.Error message says clear paper jam. cant find a jam swapped tray, cartridge/drum etc. No luck. Any suggested


Hi There and Welcome to Fixya,

Usually, paper jams can occur at the input location right at the bottom of the printer - always remember that even a tiny piece of paper can cause halt in printing, hence, the error message.

Here's what I'm suggesting for you to do :
  • Start with pulling out the tray from the printer and look for ANY crumpled/pieces/fragments of paper that could be tucked in.
  • At the bottom of the printer is the feed area - do the same thing and remove any pieces of paper.
  • Ensure that it's absolutely "paper fragment free" before returning the tray back at the printer.
  • Next, is to open the top cover and carefully remove the drum.
  • Remove any pieces or fragments of paper that you find.
  • Carefully slide back the drum, ensure that everything snaps into place.
  • Close the top cover.
  • Restart your printer.
I most certainly hope this helps.

Thank you for using FixYa.

Mar 25, 2011 | Canon PC-940 Black and White Copier

1 Answer

Canon IX4000 says its jammed when it isn't


Hello there
You may not see a paper jam.

This may work for you, it has worked for many here I given this advice so gave it a try it could work for you. Generally when this happens, something has fallen into the printer, or a piece of paper has been jammed in there.

First step, remove the ink cartridge, and turn the printer upside down and gently shake it, see if anything comes out.

If nothing goes, or you can't hear anything rattling around, get a piece of cardstock paper (60lb or heavier) and gently push this through the printer, to see if it will help push out what might be stuck in there.

And gave the rode that the ink slides on a good clean and maybe a bit oil on cloth and wipe the rod with it.

Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

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The paper jammed on fixing unit area. Probably the pressure roller is worn-out causing the paper to stick on it rather than sliding the paper out. Remove the fixing unit so that you can remove the paper. Removing the fixing unit needs a lot of skills, I recommend you call the nearest service center for assistance.

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after you get all the crumples out
wipe down the rollers with alcohol to clean them and wait about 5 to 10 minutes before trying to print

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You might have a piece of paper out of sight. It usually is before the toner and after the pick up area. BEst to call 800-ok canon to find a local service center. This unit comes with a 3 year warranty, and you might still be covered.

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With printer unplugged, open lid and pull paper out by hand. Depending on where paper is jammed, you may have to lift out toner cartridge first. Be careful when pulling out paper, especially if paper is crumpled up. Sometimes it is easier to pull paper from back of printer as if it were continuing to print, and others it is easier to pull reverse from the front.

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