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You got part of the solution correct. The 5 minute part, but you skipped a couple of steps.
Turn the gas tank valve OFF. Disconnect the hose from the tank. Wait 5 minutes and reconnect the hose to the tank. Open the tank valve VERY, VERY, Slowly (Slow motion, slow). Once the valve is fully open, turn the burner ON and push the ignitor button. When the burner lights, turn it to it's highest setting. If you have 2-burners, light the second the same way you did the first one. Do all the flame heights look correct? If so, you solved the problem.
If the above didn't solve the problem. you will need to replace the grill's hose/regulator assembly. As the OPD Valve in the gas tank, permanently locked up the regulator. Since your is a brand new grill with warranty that's enforce, contact the manufacturer for a replacement. Have you proof of Purchase handy, when you call them.
Hope this helped you solve the problem. Happy Grilling!!
Upon reading some of the other solutions they gave a phone number to call for replacement part 800-233-9054. We too need a new plate for ours has burned and broken in spots. Hope we both have luck getting a new part. We love our grill. We live in a condo that won't let us have a regular size gas grill, so this fits the bill.