Question about Acer (91.42R37.001) CD-RW/DVD-ROM (Combo) Burner

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A while ago, my laptop's DVD drive stopped reading CDs. A after a few attempts , it displays the CD/DVD as an empty one. The CDs are not empty or too scratched because I tried them on a different computer and they worked perfectly. what can be the problem ? is the CD broken and must be replaced or maybe it's only a divers issue ?

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Hello there!

Please note that a CD-ROM drive can read and in some cases write to a CD inserted into it. This is done by means of a fragile laser mechanism that scans the surface of the disc as it spins at high speed inside the drive. Drive failure can occure from a scratched laser eye, mechanical failure, overheating, or simply years of use. You will want to ensure the drive is actually broken before buying a new one as replacement or send it for a repair.

Please follow these easy steps:

1. Open the CD drive tray and insert a CD. If you have a tray that opens by pushing a button, push the button. For slot drives, try to slide the CD in. On slot drives, if the CD will not go in fully, the drive is not getting power.

2. Wait and listen for a "whirring" sound from the drive after the CD is in and the drive tray is pushed in. This may take a few seconds.

3. Look at the status light on the front of the drive if one is present. It should be blinking to indicate that the device is reading the CD.

4. Replace the first CD with another one in case the first CD is damaged or unreadable. Repeat steps 1 through 3 with the second CD.

5. Wait to see if anything comes up on the pc screen indicating the CD is being read or run. A notification may appear asking if you want to play the CD or run the software. This indicates a functioning drive.

6. Click on "Start" followed by "My Computer" and locate the CD-ROM drive usually labeled as "D:/" or "E:/". Double click on it. If the CD drive makes no noise or an error message appears on screen indicating the disc can not be read, the drive may be broken.

If an error message appears indicating that the CD-Rom drivers are missing this may indicate a software issue and not a broken drive.

Regards,
fossildude


Posted on Mar 15, 2011

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