Question about Office Equipment & Supplies
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Posted on Jan 02, 2017
SOURCE: automatic Paper feed
Check the feeder roller inside the printer for any foreign substance stuck to the roller, this may cause it not to grip properly. You can also try a few sheets at a time and make sure the paper tray is gripping the paper, but not too hard. If this fails, the roller may be out of place somewhat, try to reposition it. Let me know how you get on.
Posted on Sep 06, 2007
Solution, take out the tray if you look on the bottom of the machine there is a metal plate. in the middle of the plate there is a bump turn the tray upside down and look at the bottom, there is a small hole with a plastic lever. it is probably broken. when the tray is slid into position the lever hits the bump and releases the lifting mechanism. replace that part or the tray. I can get you a new tray e-mail me at
take out the tray
if you look on the bottom of the machine there is a metal plate.
in the middle of the plate there is a bump
turn the tray upside down and look at the bottom, there is a small hole with a plastic lever. it is probably broken.
when the tray is slid into position the lever hits the bump and releases the lifting mechanism.
replace that part or the tray. I can get you a new tray e-mail me at
Posted on Oct 18, 2007
The most likely cause of this problem is a paper feeder malfunction. Because you were not specific in the model you have, repair could be rather variable.
One plausible cause is the paper rollers have tried up. Normally when the small rubber rollers grip the paper, the friction generated by a properly moisturized feeder can grip a single sheet. If your rollers are getting dry, you can use some rubbing alcohol on a q-tip and rub it on the rollers. Make sure not to use isopropyl alcohol, that will cause the rollers to dry out even more. I've heard of people using WD-40, but I've never tried that. You would want the WD-40 to dry a while otherwise it will leave greasy residue on your nice white paper.
Another cause could be a small object (paperclip, staple, raisins) stuck in the paper feeding mechanism. Carefully inspect the feeder, comparing one side to another, and gently pushing on the movable parts to make sure they can move free. You don't want to push too hard or you could knock out a needed spring or damage the plastic gears.
Hope this helps!
Posted on Oct 16, 2008
I'm here to FIX your problem. I don't want to be helpful. I want to FIX your problem. If you will work with me, I will work with you until this is FIXED.
The paper not loading from one side is a problem with the pickup and feed roller on one side. This happens when rollers dry out and actually shrink as a result.
To resolve this, all we need to do is 'rehydrate' the rollers. There are solutions you can buy to do this and maybe it will come to that with yours. But, I've used this method below for years of working on Ink Jets since they first came out in 92.
Remove all paper.
Get a clean sponge and dampen it fairly well.
Now, you will want to repeatedly press the Paper Feed button while holding the damp sponge firmly against the pickup and feed rollers you can see while looking down your paper tray of your printer. You should be able to see these rollers quite easily.
The trick is to keep damping the sponge and pressing it against the rollers while pressing Paper Feed a lot of times. How many times? Well, this varies. But you will want to do this at least a dozen times on each side of the pickup rollers to start with.
Once, you are done with this initial attempt, you will want to give the rollers a chance for their surface to dry to the touch. Then, insert a full load of paper and press Paper Feed and see if your printer loads the paper correctly. If it attempts to load and does so better than before but does not quite finish, pull the paper out, its okay to do this, and rehydrate the rollers some more until the paper feed works as expected.
Let me know how this works out for you. I can direct you to a vendor on the internet to buy some roller rejuvenator later if its actually needed. I have found that you can do this trick with the damp sponge on an as needed basis from time to time and achieve the same result.
If, however this does not make any difference in your printers ability to pick up and feed paper then you have a mechanical problem and if under warranty you'll want Epson to fix it. If not under warranty you could have Epson fix it but you'd probably be better off getting a replacement. You will have to decided on that once Epson quotes a price to repair and replace the damaged parts.
Please use the comment text area below to communicate with me and ask any questions to explain something or ask a further question. I will receive an email alert and will get back with you as soon as I am able. This will depend on our time zone differences.
Posted on Nov 09, 2008
Fix as promised... totally stripped the machine down today and a cleaned the Cam on the lifting gear and it works a treat now. To do this involves taking a lot of screws out inc the top opener, both sides and the front exit paper feed (three screws and two spindle holders).
Posted on Dec 31, 2008
Tips for a great answer:
Sep 22, 2012 | Epson Stylus CX4800 All-In-One InkJet...
this many sheets
Epson Bright White Paper
Epson Presentation Paper Matte
Epson Photo Paper Glossy
Epson Premium Photo Paper Glossy
Epson Ultra Premium Photo Paper Glossy
Epson Premium Photo Paper Semi-gloss
Epson Premium Presentation Paper
Epson Premium Presentation Paper Matte Double-Sided
Epson Photo Quality Self-Adhesive Sheets
Epson Iron-On Cool Peel Transfer Paper
If the paper jams, do
1. Gently pull any jammed paper out from the output
tray or sheet feeder.
2. To eject the jammed paper, try turning the Epson
Stylus NX400 off and then back on.
If that doesn't work and paper is stuck inside, turn off the Epson Stylus NX400. Open the scanner, remove the jammed paper and torn pieces, close the scanner, and turn the Epson Stylus NX400 back on.
Aug 17, 2012 | Epson Stylus NX400 InkJet Printer
Jan 29, 2011 | Epson Office Equipment & Supplies
Sep 11, 2010 | Epson Stylus CX3810 All-In-One InkJet...
Aug 15, 2009 | Epson Stylus 1400 InkJet Photo Printer
Mar 28, 2009 | Epson Stylus CX7800 All-In-One InkJet...
Mar 17, 2009 | Epson Stylus Photo R320 InkJet Printer
Jan 20, 2009 | Epson Stylus Color 1160 InkJet Printer
Nov 10, 2007 | Epson Stylus C88 InkJet Photo Printer
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