Question about HP Photosmart Premium C309A All-In-One Printer
When errors like this occurs, it is advised to reset the printer first before any other step(s) is taken;
Press *(star) and # (hash) together on the printer and let go.
Key 1 then2 then3
Press the right arrow key until the on screen menu shows System Configuration
Press right arrow key until failure status is displayed
Keep pressing cancel till you get back to the main menu then
Unplug from power for 1 minute then plug back in
Power back on.
Reset the system by holding down the OK, Cancel, Black, and Color buttons down at the same time and turn the 3310 off. Keep holding the buttons down until the printer shuts off and the turn it back on. You will have to turn the printer off twice and then it will recalibrate.
If after resetting, the error still appears, the it means the print-head assembly or white pump gear in the printer needs to be replaced. But if your printer is still under warranty , replacement will be for free by HP.
Posted on Mar 15, 2011
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Posted on Jan 02, 2017
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