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I recently install printer driver and scanner driver for my new PC which run windows 7, then I can only do the printing but not the scanning, that make frustrated,! please help!

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  • hackneya Mar 15, 2011

    What brand and model printer.

  • vimal
    vimal Mar 15, 2011

    which printer model and make

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  • Master
  • 340 Answers

Post your printer make and model no. without telling your proper information how can we help u

Posted on Mar 15, 2011

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1 Answer

Hp 6500a wont scan in win7 32bit


Make sure you have installed the scanner drivers for win7. I have the same printer and I can print & scan from Win XP, Win 7 & my iPad (All on wireless). Drivers for the printer & scanner must be installed.

Jan 27, 2014 | HEWLETT-PACKARD 6500A Plus InkJet Printer

1 Answer

I am able to print again but cannot scan . Can someone help me ? I have the disc and have uninstalled and re installed the program...


Since you have a USB connection, try a new USB cable or connecting to a different USB port. Make sure that you have the Epson utilities and drivers for your version of Windows 7 installed. (To check if you have the 32-bit or 64-bit OS, click Start > Control Panel > System and Security > System. If the version title ends with x64, you have the 64-bit OS. Otherwise it's the 32-bit version.) You can find the drivers for printers from Epson.com. Click on the Drivers and Downloads tab at the top of the page. Then select your printer. (I've seen two versions of your request - one listed the printer as the ESP 3 and another added it was the 310. The only 310 all-in-one that I was listed at Epson was the Workforce 310. Please clarify this.)

If you installed a generic OS driver, you may only have a printer driver. Unplug your USB cable and uninstall this generic driver before attempting to install the Epson software. To launch scans by pressing the buttons on the scanner, you will need the Epson monitoring software running and the destinations for the buttons set up. Start your scans from your computer first.

Windows Fax and Scan and Paint are included in the Windows 7 software (except in the Starter version) and will acquire scans if the scanner driver is installed. Fax and Scan: New Scan. Paint: File > Import from Scanner or Camera > New Scan. Photo Gallery in the Windows Live software can also acquire scans. Trying one of these alternatives may give a better idea of what your error is.

Windows may not think a scanner is installed or a communication issue may be at fault.

I hope this helps.

Cindy Wells

I hope this helps.

Cindy Wells

Oct 12, 2011 | Kodak ESP 3 Multifunction Printer/ Copier/...

1 Answer

After getting Windows 7 I can't use the scanner button on my F340 aqll in one and I can't figureout the scanner feature on Windows 7


It sounds like you installed the generic OS driver from Windows 7. This driver only works for the printer. (Alternatively, you do not have the monitor program running or the destinations set in the HP software.)

If you plugged in the data cable before installing the HP software, uninstall the printer (Devices and Printers) then disconnect the data cable (USB). Go to http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&product=1128309& and select your Win7 version (32- or 64-bit). Then click Next. Expand the section marked driver and download the Full Software. Install the software. Connect the data cable when prompted to do so. (Try a new USB cable since scanning requires bi-directional communication with the printer and can fail when the printer works). Avoid using a USB hub or print server.

If you do have the HP software installed, check that the monitor program is running (Start > Control Panel > System and Security > Adminstrative Tools > Component Services > Services.) The line for the HP monitor should say started. You may need to download and install the patches or the diagnostic utility from the above site to find a specific problem with the Win7 installation.

Next launch the HP software and attempt to scan from the computer. Next use the settings that give good results to program the defaults for the scan destination buttons. Now try to use the scan buttons on the all-in-one.

Once you have the HP drivers for both the printer and the scanner installed, the Windows 7 Fax and Scan and Paint programs should let you successfully scan from the computer. (New scan for fax and scan. File > Import from Camera or Scanner > New Scan for Paint.)

I hope this helps.

Cindy Wells

Apr 24, 2011 | HP Deskjet F340 All-In-One Printer

1 Answer

I have this problem on my Canon MP210 Scanner that doesn't work! I even re-installed the driver, but nothing worked but the copier works. That mean that the hardware works correctly.


First try a different data cable and a different port. If you use a USB hub or print server, try a direct connection. Check that a known working device can connect to the computer. Check the device manager and power saving settings. What message do you see in the Devices and Printers window (Printers and Faxes for Win XP) for the MP210? What error messages do you for printing and scanning?

For Windows 7, Start > Control Panel > Hardware and Sound > Device Manager. Look for a triangle with a yellow exclamation point or a red x at the bottom of the list at Universal Serial Bus Controllers. You can try updating the drivers for the USB controller or uninstalling them and then rebooting the machine. (The computer should find and install new drivers automatically. However, you should also check in Windows Update for them (check for new updates - optional and important).) With some computers this could be the result of static at the USB ports. Disconnect all of the external devices and the power cord (computer and the outlet). For a laptop, also remove the battery. Then press and hold the power button for 30 seconds. Then put the battery back in (if applicable) and reconnect all of your cables.

For the power savings settings, again for Windows 7, right click on the desktop (anywhere there are no icons or running programs). Select Personalize. Then click on Screen Saver then choose Change Plan Settings. Next click on Change Plan Settings (for the active plan). Then click on Advanced Plan Settings. Scroll down to USB selective suspend.

Did you install the Canon driver, full software or the OS driver? Can you print any documents? (Sometimes the scanner will not respond but the printer still works.) If you have documents in the print spooler, you may need to stop and restart the spooler. (One way to do this is to launch the Command Prompt window (run as administrator for Vista or Windows 7). Start > All Programs > Accessories > right click on Command Prompt and choose Run As Administrator. Type "net stop spooler" without the quotes followed by enter. On the next line, type "net start spooler" again without the quotes and press enter. Now restart the computer.

If the printer works, but the scan buttons do not. If you connected the USB cable before installing the Canon driver, you have a generic driver that may not run the scanner. Uninstall the driver, unplug the data cable and then reboot the computer. Then install the full featured software (if available) from Canon http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mp_series/pixma_mp210?selectedName=Specifications#DriversAndSoftware . Next try to scan from the computer. You need to set up the full software with destinations for the scanner buttons and the monitoring program must be running. (If you use the basic driver, the scan buttons will not work. In Windows XP, Vista or 7, you can acquire scans with Paint. File > Import from Camera or Scanner > New Scan. Vista comes with Photo Gallery that can also do this (it can be downloaded for XP and Win7). Vista and Windows 7 also include Windows Fax and Scan to acquire scans.

If the unit still fails to work at the current computer, try connecting it to another (with known working USB ports). If it still fails, then the USB port has failed in the all-in-one. This could be another static issue. With the printer on, unplug the cables (data and power from the printer, outlet and the computer). Press and hold the power button for 30 seconds to a minute. If this doesn't help, if the printer is under warranty ask Canon to repair it.

I hope this helps.

Cindy Wellls

Apr 24, 2011 | Computers & Internet

1 Answer

We have a network ricoh aficio mp 1600 pcl printer we recently upgraded to windows 7 printer and copier are working ok but scanner is not working is there a problem with the scanner driver for windows 7


please go to www.ricoh.com and instal the scanner drivers of windows-7 other wise you can instal the scan to folder which dos not required any drivers or you can install scan to mail this also does not required any drivers - thanks

Mar 10, 2011 | Ricoh Aficio MP 1600L Black and White...

2 Answers

HP-1110 printer scanner can't be use in Windows 7 PC


Follow these steps to remove previous HP drivers, and then install the new driver.Step one: Remove previous HP drivers Follow these steps to remove the current drivers.

  1. Disconnect the USB cable from the HP product, if it is connected.
  2. Click the Windows icon (c01367376.gif ), and then click Devices and printers .
  3. Find the printer icon (c01813941.gif ) representing your HP product, right-click it, and then click Remove device .
  4. Follow the on-screen instructions to remove the driver.
  5. Repeat these steps to delete multiple instances of the same printer icon, and also for any fax icons for the product.
  6. Reboot your computer.

When your new operating system is up and running, simply connect the USB cable from the computer to the back of the HP product, and then press the Power button (c01602202.gif ) to turn it on.
Windows 7 detects the hardware and automatically installs the correct driver. A notification lets you know when installation begins and when it is complete. You do not have to download any software or insert the product CD.

Feb 28, 2011 | HP LaserJet 1000 Printer

1 Answer

I bought a new hp computer with Windows 7 OS. My hp Officejet 7310 now will not scan. The HP Solution Center that was downloaded with the HP Officejet All-in-One series Windows 7 driver disc (new, just...


A full feature software and driver package for Windows 7 is not available for your product. However, the Windows 7 operating system installed on your computer contains a basic driver solution for your product. With the basic driver, some of the advanced product features are not available. You can print from a software program, and import and view images on a memory card, if your product has a memory card slot. With this basic driver, the buttons on the product do not function and some of the advanced product features are not available. How to Scan a Document in Windows 7 By Greg Harvey The Windows Fax and Scan utility enables you to scan documents and pictures. Before you can scan documents and pictures, you must have a scanner installed on your computer. Your scanner must be listed in the Devices section of the Devices and Printers Control Panel window.

To check to see if your scanner is properly installed, open the Device Stage. Choose Start?Devices and Printers. If Windows doesn't automatically find your scanner, you can manually add it in the Devices and Printers window by clicking the Add a Device button in the toolbar and following the wizard's commands.

  1. Choose Start?All Programs?Windows Fax and Scan.

    Windows 7 opens the Windows Fax and Scan window.

  2. Click the Scan button in the Navigation pane, then click the New Scan button on the toolbar.

    The New Scan dialog box for your scanner opens.

  3. Use the settings on the right to describe your scan.

    By letting the computer know what you're scanning, its color profile, and the type of file you plan to create, you enable Windows Fax and Scan to create the highest quality scan.

  4. Click the Preview button to see what your document will look like.

    Make any last minute changes.

  5. If you're happy with the preview, click the Scan button.

    Windows scans the document and presents you with an image of your document.

  6. Click the Save As button and complete the necessary information.

    Enter the filename, the type of graphics file you want saved, and then click the Save button.

To automatically forward the document you've just scanned as an attachment to a new fax message, click the Forward as Fax button.

The scan feature in the Windows Fax and Scan utility is set primarily to scan text documents. If you want to scan a photograph or other graphic, you're better off doing that directly within the Windows Live Photo Gallery.


Read more: http://www.dummies.com/how-to/content/how-to-scan-a-document-in-windows-7.html#ixzz15JFYWJQ1

Nov 15, 2010 | Computers & Internet

1 Answer

I contacted help via the chat option...they had me reinstall the software/drivers, and my scanner still doesn't work. I can print but can't scan. I'm using WIndows 7 Home Premium edition on a brand new...


If you installed a windows 7 compatible driver it should work. If the driver you installed is not compatible try running the "troubleshoot compatibility" by by right clicking on the scannner program icon then click on troubleshoot compatibility.

Oct 04, 2010 | Kodak ESP 3 Multifunction Printer/ Copier/...

2 Answers

HP PRI


completely uninstall all software realated to this printer. disconnect your pc from the web. disable your anti virus and firewall then run your fresh install. if you are getting the diver/software from the web save it to your desktop and follow the first dsirections this should solve your problem

Mar 06, 2009 | HP LaserJet 2840 Printer

9 Answers

Updated to Windows Vista and now the Dell 922 AIO scanner won't work


For windows Vista; it is imperative to run the Vista patch which can be found on the Dell website (Downloads and drivers).
Make sure that you run the patch, after removing the printer USB cable from the computer. Restart the computer as the patch suggests and then install the Vista specific drivers, which also need to be downloaded from Dell Website.
Again, do not connect the printer unless the installation software asks you to.
For scanner issues, those who are unable to get anything scanned to their computer, and are able to print, it is essentialy a Firewall/Anti-virus issue. You can check that out by trying to scan using an application such as MSPaint (Start> type 'mspaint' > hit enter).

Nov 01, 2007 | Dell 922 All-In-One InkJet Printer

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