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I am so confused. I followed all the instructions to the very end and when i get to the end I'm stuck. I don't know what I did wrong. I go to the website and go to the status tab and it says I'm connecting not connected. Then I have something pop up saying that the PPPoE didn't recognize the IP address. what does that mean? I have a E1000 wireless router.

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Try this
Reset the router to factory defaults by holding the reset button down for 15 seconds with power on.
Turn off everything, the modem, router, computer.
Connect the modem to the router's WAN/Internet port.
Disconnect any USB connection to the modem, it will not be used.
Connect the computer to one of the router's LAN/Network ports.
Turn on the modem, wait for a steady connect light.
Turn on the router, wait for two minutes.
Boot the computer.

also try pluggin it in wired. as well. make sure your router is set to obtain ip automatically

let me know

Posted on Mar 15, 2011


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