Question about Dell Computers & Internet
This could be a problem with either your drivers, your screen, or your graphics card (or motherboard if it is a cheaper laptop)
To troubleshoot -
If it's a problem with your drivers, firstly restart the laptop and note when the white bar appears. If it appears immediately, then it's not your drivers. If it takes a while to appear (ie, when you're on the windows desktop) then you'll need to update your drivers. Dell support should help you out with this.
If it does appear immediately, then we need to narrow down whether it is your graphics card or your screen. Try plugging it in to an external computer monitor - If the problem is duplicated on the external screen, then it is your graphics card or motherboard. You'll need to replace this. If your computer is under warranty - you should be okay - if it's not, depending on how old the laptop is it's probably a better idea to replace the computer rather than send it off to Dell to be replaced
If it's not duplicated on the external screen, then it may be damage to the laptop screen itself. You'll need to replace the screen. Same conditions as the above paragraph.
Posted on Mar 15, 2011
Molly, to determine if the problem is with the computer itself or the screen on the laptop, use a VGA connector (if available) to plug the laptop into another computer monitor, if you still see the white bar it's the computer, if not it is the screen, either way you will likely need authorized repairs. I hope this helps.
Posted on Mar 15, 2011
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Posted on Jan 02, 2017
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