Question about Xerox Phaser 8500/DN Printer

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Xerox Phaser 8500n 70,010.43

I've followed your other 10 posts on the subject but still haven't gotten it to work.

1. Power Cycled 5 or 6 Times
2. I took off all covers and on the left side found the circular spring that held in the 1x1 block. That moved freely.
3. Took the Ink Loader off and obsurved the movement of the print head. It moves to the left (when looking from the front) and then tilts backwards fine. I can see the wiper move up and down, and it's able to shoot out a clean page just fine too, but it still throws up that error

You seem to be the most knowledgable, and I'd really appreciate some pointers!

I couldn't quite see how to get the print head out, but I'm assuming that's the next step. Also on the front side of the print head (towards the drum) there is ink on that, and the wiper doesn't quite seem to touch it - is that normal?

Posted by on

  • tdickson Aug 04, 2008

    Miraculously Got it apart and back together... but that darn error persists!!! Time to call in the experts as I've hit the limit of my skills I think :(
    Thank you very much for your help and hopefully this will help someone else in the same boat!


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  • 2,072 Answers

A little bit of ink in that area can be normal. Although I would clean it out if I were in there.
To remove the print head, you have to remove that block. Then on each side of the print head there is a plastic bracket held in with one screw on each side. They are brass torx screws, they just lift out of the frame on each side of the print head, they are the print head latches.
You mention the head tilts backrward fine, but don't mention it moving forward. Does it get within about 1/4 of an inch of the drum? Is shoul dmove frely forward also. But removing it may be find the problem.
Remove the loose ink.
One other thing to check is the process drive motor. It is mounted on the right side of the machine and has a gear cluster on it. On the clear plastic are timing holes to ling up the gears to the frame. You can just pin them with paper clips. You have to remove the motor to do that correctly, 4 screws and some connectors run across the assembly. Remove it and pin the gears through the holes and when installing make sure the arrow on the frams lines up with the one on the assembly.

Posted on Aug 04, 2008

3 Suggested Answers

  • 57 Answers

SOURCE: xerox phaser 8560 DX error

This fault occurs due to the printhead being stuck in the tilted position. There are many reasons why this fault will occur, too many to mention.
More often than not, your problem will require the printhead and process gear to be re-aligned in order to get a reboot but sometimes it is possible to get a reboot by doing the following;
Turn the printer off, wait ten seconds then turn it back on again. Wait for the printer to start warming up to about 5 or 10 percent. At this point, switch the machine off again by the machine switch NOT your wall/plug switch. Wait ten seconds and switch on again. Now let it run through its normal cycle. The success rate for this method is small, possibly only 1 in 30 machines will recover.
The reason this will sometimes work is that, when you turn the machine off from the warm up, it powers down using its proper head parking routine, you will notice, it takes a while to shut down. If the original fault was due to say a power cut or someone pulling the plug out it is possible for the printer to find its home position and boot ok.
Unfortunately, a lot of the time, the reason for the fault is printer related and such, this method does not work. But it is always worth a try.
Hope this helps.

Posted on Jan 19, 2011

  • 208 Answers

SOURCE: Xerox Phaser 8500N front control panel LCD died

There is.
Call 1-800-835-6100 and inquire. Don't let them give you a song and dance either.

Posted on Dec 04, 2007

  • 208 Answers

SOURCE: Phaser 8500N color problem

There is a process called TEKCOLOR correction.
It is on the xerox.com site.
Search for phaser 8500 under the support, in support in the search area enter.
Solutions for Colors are Off or Wrong

This will take you through the process in the correct steps to resolve your issue

Posted on Dec 07, 2007

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1 Answer

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Here is your problem.
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Troubleshooting Procedure
Step Questions and Actions Yes No
1 1.
Run the appropriate diagnostic test:
37,002.47 = Left Jetstack Heater
37,003.48
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Replace the wiring harness.
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1 Answer

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Hi Signrite: This should help out. It looks like you are having a problem with yellow.If you are using a third party ink (non Xerox) then you may be having a printhead.

9,035.4x through 9, 038:
Fault codes associated when ink count flags are stuck
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1 1.
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Advise
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Go to
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Remove any
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or replace the
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1 Answer

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Search for phaser 8500 under the support, in support in the search area enter.
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