Hi jo_If,my name is Mike Houston of DISH Network and if you want to reset your receiver unplugit for 10 seconds and plug it back in. It will power up and acquire the signaland download the program guide.
Hi jesterr9 my name is Mike Houston of DISH Network Executive Office. When you receiver is showing internal communication and keeps resetting the can be a couple different things making this happen. It may not have the current software downloaded as well it may have a bad smartcard inside as well. The current software as of 1/12/11 for the VIP 211 is L5.61. To find the current software press the MENU button two times.
Hi orly227217 my name is Mike Houston of DISH Network customer service. And when the receiver is not accepting commands from the remote we need to re-program the remote to the receiver. What we do first is go to the VIP 211 and select the "system info" button and then we want to press the "menu" button. Then you will see the remote address in the white box at the bottom of the screen, then press and release sat button 1 time then press the record button 1 time. After that you will have seen the remote address change.
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