Question about GE Washing Machines
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Posted on Jan 02, 2017
The motor is known to have bad windings. Do a search for "Neptune Washer will not start" Also just inside the control panel where the start/stop sw is should be a paper folded with the diagnostics test and schematic. It is tucked under the pressure sw attached to the back. If not there then search "Maytag Neptune motor phase test" There is also a Service Manual FREE at Goetlieh's site.
Posted on Feb 18, 2009
have you checked the belt to see if it came off or maybe broke off,if its not the belt then maybe the motor whent bad or needs reset,that just some of the possibilitys you might want to check,some motors have a reset butten on thim
Posted on Mar 01, 2009
When the washer initially fills for the wash, is it only hot water entering the drum? Try switching the water temperature between hot and cold as it fills. If any of them show little or no water getting through, it sounds too easy but check to make sure water supply taps are on, and that the cold/hot fill hoses aren't reversed. Remove the fill hoses and check any of the screen filters for blockage (in the hoses and in the inlet water valve). When the machine stops and waits to fill but all you hear is a hum, it sounds like there is power going to the valve but water is not able to get through it.
Posted on Mar 03, 2009
Check the cold water hose. My brand new machine had this behavior until I discovered a kink in the cold water hose - works great now.
Posted on Sep 04, 2009
It appears your motor/motor controller has failed in this instance.
For replacement parts - head on over to PartSelect.com or RepairClinic.com and enter in your full model number for a full parts listing.
I recommend both sites because ...
FixYa has no affiliation with either site - I have been using and recommending them for years - trouble free.
PartSelect has a great schematic database for locating the part on your unit and great "testimonials" for each part that often times includes HOW-TO information.
RepairClinic has pictures of each part they sell and also a great how-to and troubleshooting for basic repairs.
If your unit has never been serviced - there should still be an original service manual enclosed in plastic taped to the inside of the shell.
In the service manual are Error codes, maintenance procedures, and troubleshooting steps you can follow.
Anything too complicated or beyond your scope should be handled by a professional.
If you think you want to tackle the repair - and have gotten stuck on a step - reply to your question and I will be glad to help you out.
Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question.
Posted on Sep 14, 2010
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