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Cannot get incoming video with Skype. - Computers & Internet

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This is usually a problem on the other users end. If this error occurs with all incoming video, regardless of the other user, try this.
Reinstall the version of Skype you are currently using. If the issue is still no solved, try installing an older version of Skype on your computer.
Here's a link to an older version: http://www.soft32.com/download_127797.html
Sometimes the newer versions/updates will bring up errors with your computers.
Best of luck!

Posted on Mar 15, 2011

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Posted on Jan 02, 2017

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I am unable to access the wesite to reset my forgotten password? Help every time I follow the instructions, i get a not able to access this site note.


If you aren't familiar with firewalls or ports, it may be a good idea to ask a system administrator to help you. The minimum requirement is that Skype needs unrestricted outgoing TCP access to all destination ports above 1024 or to ports 80 and 443 (the former is better, however). If you don't allow either of those, Skype will not work reliably at all. Voice quality and some other aspects of Skype functionality will be greatly improved if you also open up outgoing UDP traffic to all ports above 1024, and allow UDP replies to come back in.

In the quest for even better voice quality, it is also advisable to open up incoming TCP and/or UDP to the specific port you see in Skype Options. This port is chosen randomly when you install Skype. In the case of firewalls, this should be easy to arrange. In some routers, however, you cannot configure incoming UDP at all (but you still can configure incoming TCP port forwarding, which you could/should do).

The randomness in port selection is to improve NAT traversal for cases where several users are behind the same NAT; if they all used same ports, many NATs would behave in a way that would reduce Skype voice quality.

Also make sure that you have the latest version installed. You can do it by clicking Check for Update in Help menu in Skype or just go to the download page where you can always download the latest version.

Skype supports authenticating HTTPS/SSL and SOCKS5 proxies.

Please see separate page for more information about Skype and firewalls.

Mar 31, 2011 | Skype IM

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I have a Logitech QuickCam 6.0 and it has been working perfectly for months with Skype. Now I am still receiving incoming video but outgoing no longer works. I reloaded QuickCam without improvement. ...


Try to check if this issue occurs on Skype only or with all programs

If it is for Skype only:
You need to check the Video Settings in Skype.
Start Skype > Options > Video Settings > select the webcam that you are using.
If the webcam is not on the list, download and install the driver from the manufacturer website
Try to set Automatically Receive Video from - select Anyone or Only people in my contact list.

Jun 01, 2010 | Logitech QuickCam Connect Webcam

2 Answers

My sister has skype and her equipment is working well. I have skype also and my equipment is also working well. When she calles on skype, free call, she can hear me well but I cannot hear her. When her...


I guess this has something to do with the status of your bandwidth. It might be that your incoming bandwidth is congested and it's not able to handle incoming voice traffic.
To verify if it's a bandwidth issue please visit this site to check your upload and download speeds.
Hope this helps . . .

Apr 03, 2010 | Skype IM

1 Answer

How can i connect my web cam on skype when I have incoming video call


You need to configure Skype with the model WEBcam and mic.
Sometimes the WEBcam settings drop off and the WEBcam need to be selected again. Open Skype - Tools - Options - Video Settings and select the WEBcam. Also check the Audio Settings for the Microphone THEN click on Save.
Avoid connecting the WEBcam to an USB hub.

Apr 01, 2010 | A4tech PK-635 Webcam

1 Answer

Video freezing


There is a history of this problem in Skype - have a look at the Logitech forum - I suggest you read from the beginning of the thread on page 1

http://forums.logitech.com/logitech/board/message?board.id=video_clients&thread.id=5511

Aug 30, 2009 | Logitech Quickcam Chat Webcam

1 Answer

Incoming Skype Picture Freezes and/or Jumps


You are not the only one. I have a gorup of 6 people, on Vista, XP, with QuickCamPros and other brands and we communicate daily. We are ALL having the same problem as a result of the last Skype update.

It is NOT your system, it's Skype's issue. Do like we do and in the lower right corner of your screen you can report the quality of the call. Keep doing it over and over and maybe they'll do something about it!

Aug 15, 2009 | Logitech QuickCam® Pro 9000 Personal Web...

2 Answers

Yellow vertical band at center of incoming video


Looking through a Skype forum thread, there appears to be at least 2 issues. First, for Logitech cam users you can try the following:

- Go to Skype / Tools / Options / Video Settings / Webcam settings / Advanced.
The contents of this window will vary depending on the particular model of camera that you have. If there are options for "Low Light Boost" and "Automatic Gain Control", turn them off. Adjust the manual sliders in the window to get reasonable video quality.

This seems to work for some people.

Then there is the more fundamental issue of Skype driver. Here is the link to the thread (http://forum.skype.com/index.php?showtopic=97038) but the essence is that the older the driver the more likely the issue. Even with the latest driver it is not a guaranteed fix, but many people seem to suggest that downloading the latest drivers works for at least some of the time. Clearly Skype have known about this for a while and are dragging their heels sorting it out.

Hope this helps, T.

Jan 16, 2009 | Logitech QuickCam Pro 9000 Web Cam

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