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My HP Officejet 4500 won't scan documents. I keep getting the error message that states "No Scan Options Refer to Device Documentation for Troubleshooting"

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When I click the Scan To button I get an error message that reads: " No Scan Options: Refer to device documentation to troubeshoot." I am using an HP Officejet J57789 All-in-One


Its hardware failure in scanning section,not only scan even copy & sent fax also effected...needs professional to rectify the problem..you are tec guy we can suggest you

Sep 06, 2011 | HP Officejet J5780 All-In-One InkJet...

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Can't scan- Refer to device documentation to


Try using widows paint. Look in windows accessories off the start program menu. If you open windows paint, look for open file from "Scanner or Camera". Most likely you can get the scanner to work again in Vista. Otherwise...try Vuescan scanner software. I think you can get a free trial period online and it should also work. You'll have to pay for that if you like it.

May 19, 2010 | HP OfficeJet 6310 All-in-One Printer...

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Scan problem with HP Officejet J5700: When I press scan the screen shows "No scan options, refer to device documentation for troubleshooting"


This particular error message is in regards with the software of the printer. Its either your printer is not communicating with the computer software for scanning or your firewall is blocking the software. But before we proceed with any troubleshooting steps why don't you check if you have hp solution center or hp director in your computer. If you have any of this two softwares try to scan usig it. If it will have an error message try to send any feedbacks

Nov 28, 2008 | HP Office Equipment & Supplies

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