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I have a rinnai infinity series 24 litre hot water system and the problem is that the water sometimes goes cold for 1 or 2 minutes whilst showering ! Why is this happening ?

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Flow metering device is causing the heater to shut down until the temp changes enough u must adjust it on the heater refer to instillation manual or call rinnai

Posted on Mar 15, 2011

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We have a problem with our Rinnai 24 hot water service. Hot water goes hot and cold. Does not keep to 38 degrees temperature when showering.


Do You know if there is an anti scald valve in the shower valve? If so it may be scald up with corrosion and need replaced! To see if this could be the problem, flush the toilet next to the shower while the shower is running. If temperature changes in shower I would say that is your problem! If You need to replace it, it would be cheaper to do it yourself! They should be videos on Youtube on how to do it! Good Luck! Regards!

Jul 14, 2017 | Rinnai Water Heaters

1 Answer

Rinnai infinity 20


When is the last time it was flushed?

Jul 15, 2014 | Water Heaters

1 Answer

Rinnai infinity standing in the shower and it suddenly goes cold for a few seconds no other water been run in the house or it goes cold and goes to a trickle then comes on again. Could the heat ex changer...


We are a bit confused by the device that you are using to heat the Hot water with- Is it an instantaneous HW heater?--
They are pressure sensitive-- Could it be, that your water pressure drops momentarily, (which causes the instantaneous heater to shut down its flame-- and you get a pulse of Cold water.)

If your hot water is a tank-- It is possible that something is cycling your hot water away-- like rinse pulses on the Washing machine)-- or your dishwasher?

Tell us more about the Rinnal Air Conditioners and what they have to do with Hot water and your SHower?

Tell us more-

Mack B

Jan 23, 2011 | Rinnai Heating & Cooling

1 Answer

Rinnai Infinity 26 hot water system set to 55 degrees with remote temp adjuster. Water only luke warm for showers. Burnner working, water & gas pressure ok. Any thoughts ... Stephen


If you aren't getting any error codes, then the heater is probably doing its job. Your problem is probably somewhere in your plumbing system. The most common reason you get this sort of problem is due to cold water mixing in the hot water system. There are a number of causes for a "cross connection" :

-Faulty check valve
-Missing check valve on reciculation return line
-Faulty shower cartridge
-Thermostatic mixing valve set too low
-Faulty thermostatic mixing valve
-Faulty anti-scald valve

The easiest way to confirm a cross connection is to: 1) shutoff the cold water entering the tankless heater 2) open hot water valves around the house. If you still have water flowing at your hot water fixtures, then you have a cross connection.

Jul 09, 2010 | Rinnai Digital Remote Water Heater Control...

1 Answer

Loud noises


did you size the gas line properly? sometimes if the gas pipe isn't sized properly it will cause some pretty loud wistling noises. also if you have something in the fan like bugs or lots of dust it will cause alot of problems with noises

Jul 24, 2009 | Rinnai Digital Remote Water Heater Control...

2 Answers

I need the manual for a Rinnai Infinity 26 hot water system


you can get it off the rinnai web site they have a spot on there to get the internet manuel,, but from what you are saying you may need to adjust the thermostat, or the temp, remember even though you will have endless hot water it still takes the smae amount of timed for the hot water to get to your faucet,, not only that make sure your shower heads aren't holding back to much water pressure, if you don't have enough water going thru the unit it will not stay lit, if will come on and go off, judt to dstisfy the unit,, make sure the filter is clear, on the cold side there is a cap screw if you take it off there is a screen in side you just pull it out and clean it and reinstal it,,

Jun 25, 2009 | Rinnai Digital Remote Water Heater Control...

1 Answer

Hot water is cutting out after 2 - 3 minutes whilst showering


check the screen on the cold water intake on the cold side,, you might have to flush the system out, and do you have the shower head water restricter in, if not you may be using to much hot water,,, how many other hot water fixtures are running at the same time? try running just the shower,,,if this is a tank water heater the dip tube could be bad that is on the cold side it takes the cold water to the bottom of the tank and forces the hot water out,, if you ar only getting a couple of min of hot water and the dip tube is bad it is not going to the bottom but just at the top and not getting all the hot water you will need a plumber

Mar 21, 2009 | Water Heaters

2 Answers

Runs out of hot water


I wonder if you have this problem below caused by a drop in water pressure from someone flushing a toilet or a washing machine. I would call the company to remedy this issue.

17. What is a cold water sandwich effect? The term “cold water sandwich effect” is a term that is used to describe the introduction of cold water into the hot water supply line during frequent on/off operation of an instantaneous water heater. The cold water sandwich effect, when present, appears as a momentary drop in hot water temperature as it is discharged from a hot water supply outlet (i.e. shower, tub, or faucet). This phenomenon is present in the operation of all instantaneous, tankless style, water heaters, but is minimized with the high tech design of Rinnai water heaters.
The technology built into the Rinnai water heaters is designed to minimize the cold water sandwich effect. Rinnai water heaters are microprocessor controlled and when water flow through them ceases, they remain in a “ready to fire state” for approximately 1 minute. If water flow through a Rinnai water heater begins within the first minute following water flow stoppage, the water heater will fire back up within 1 to 2 seconds. This minimizes the cold water sandwich effect that would otherwise be experienced with a low tech tankless water heater. It should be noted that the cold water sandwich effect cannot be removed completely from tankless style water heaters. The safety standards developed to insure the safe operation of water heaters require a delay in the ignition sequence of all gas water heaters.
While the cold water sandwich effect cannot be completely eliminated from standard plumbing systems, it can be eliminated from plumbing systems that have a supply and return hot water circulating system. Rinnai has developed 2 methods to eliminate the cold water sandwich effect in residential hot water circulating systems.
The first (and preferred) method to remove the cold water sandwich from circulating systems utilizes a small electric tank water heater (powered up) that is used with a dual purpose. The small water heater acts as a mixing tank to eliminate the cold water sandwich effect from the Rinnai water heater and it uses its electric heating element to offset the heat losses from the hot water circulating system.
The second method to remove the cold water sandwich from circulating systems utilizes a small 2 to 6 gallon storage tank installed on the hot water outlet of the Rinnai water heater. This tank acts as a mixing tank to blend the cold water sandwich with hot water and eliminating its effect at fixtures.

Mar 11, 2009 | Rinnai Water Heaters

6 Answers

Rinnai infinity hot water service, goes hot and cold...not fun in the shower!


We had the same problem - the hot water would only be hot for 3 -5 minutes and shut off, then we had to turn the water off, wait a few minutes, and do it again. VERY FRUSTRATING.

Solution: The Rinnai serviceman showed me the heat-exchanger blower/fan: It was clogged with dust and moths.

Another clue: Our Rinnai was extremely noisy when the heat came on. After the fan was cleaned and replaced, it is nearly silent.

If you are reasonably machanically inclined:
TURN THE BREAKER / POWER OFF to the unit.

The blower-fan is located in the lower central area of the unit (at least on our unit). If you draw imaginary north-south, east-west lines through the center of the unit, the fan is in the lower-left quadrant. There is a spring clamp securing the black rubber accordian-like tube to the fan. There are two screws that secure the fan to the unit. there are two plugs that connect to the fan, as well as a third air-flow sensor that should be removed. then you can look at the fan unit, as well as the grill on the underside of the heat-exchanger that should be cleaned.

My thought was to go out and get a simple bug-screen, and place it over the air-input outlet vent going outside, but the repair guy said that although it may sound good, if that screen ever gets clogged, or reduces airflow to the Rinnai, then the unit will work harder, or even shut off, giving the same problem,

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