Question about Acer Aspire 5315 Notebook

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Hello. I am having a password issue with my acer aspire 5715Z. I haven't turned my laptop on for about 7 months and when I try to log on it keeps saying the account is disabled and i need to contact someone about it. I'm not sure how to change or remove the password without logging on first but I cant get past the first screen that requires the password. Is there anything I can do?

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There are several possible ways to reset a windows password. The first thing to try is this:
1. Power on the computer and tab F8 continuously until the boot menu comes up.
2. Select "Safe Mode"
3.When the login in screen appears there should be an account labeled "Administrator". Select this account. It may require a password. If it does, and you don't know it, then you will not be able to use this method to reset the password.
4. If you are able to get into the account, then you can go to Control Panel and access the user account settings. Since you are under the Admin account, you will be able to change or remove the passwords of any users on the system.

If you can not access the Admin account you will have to use the windows install disk that came with the system, and the instructions will vary based on which version of windows you are using.

Posted on Mar 15, 2011

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