Question about Acer Aspire 5315 Notebook

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Hello. I am having a password issue with my acer aspire 5715Z. I haven't turned my laptop on for about 7 months and when I try to log on it keeps saying the account is disabled and i need to contact someone about it. I'm not sure how to change or remove the password without logging on first but I cant get past the first screen that requires the password. Is there anything I can do?

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There are several possible ways to reset a windows password. The first thing to try is this:
1. Power on the computer and tab F8 continuously until the boot menu comes up.
2. Select "Safe Mode"
3.When the login in screen appears there should be an account labeled "Administrator". Select this account. It may require a password. If it does, and you don't know it, then you will not be able to use this method to reset the password.
4. If you are able to get into the account, then you can go to Control Panel and access the user account settings. Since you are under the Admin account, you will be able to change or remove the passwords of any users on the system.

If you can not access the Admin account you will have to use the windows install disk that came with the system, and the instructions will vary based on which version of windows you are using.

Posted on Mar 15, 2011


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I have my laptop acer 5715Z but i cannot find my password for internet it keeps saying unable to connect the network.what is the problem of it and how I will find the password of my internet?thanks

Hello and welcome to FixYa;

Your problem isn't in your computer if you are getting a request for a password for internet. It is within your router itself.

If you are looking for the password to your 'internet' when trying to log on; you need to reset your router and get rid of the encryption; or enter the right password when it prompts you too.

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However; routers are different to reset; depending on the type and model of your router;

You need to send in the question how to reset your router with the name brand and model of it to wipe out the password, and set a new one.

I can answer what your problem is in this question; but cannot solve your router problem without that info.


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