The fax machine won't move past the self test mode. I tried resetting the fax by unplugging and replugging in the power cord. I also tried rebooting the fax according to the procedures found on this site (function 7 / monitor key slowly 4 times / press */etc....). However, the fax does not even respond to pressing the function keys. Do you have any other suggestions? Thanks in advance for your help.
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1-- do you have a memory card in it.. if so please remove..
2--If 1 did not work unplug the machine then hold energy saver button down and plug it back in .. should ram initialize... if so use the up arrow and shipment set the machine " when you see shipment set hit start and 2 for no reseting counters..
3-- if step 2 did not work then you have a main board problem
If it's out of ink, it would remain in sef test mode until it's able to print a report. Make sure the unit is plugged in and check the ink cartridge(s). This may have been the problem that initiated running the self test all along. Post back with any other questions or comments.
Unplug the cable that connects the computer and printer together. Plug the printer power cord into a wall outlet. Print a self-test to determine if the problem is related to the printer, rather than the software. If the problem occurs on the self-test page, replace the toner cartridge. A faulty or damaged cartridge may cause black pages. Remove all accessories (cartridges, memory, I/O boards, etc.) and try to print a self-test again. Faulty accessories may cause black pages to be produced. If the problem persists, the printer may need to be serviced.