Question about Kenmore HE2 Plus Front Load Washer

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THE WASHER GIVE ME F21 EVERY TIME I USEIT - Kenmore HE2 Plus Front Load Washer

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"F21" is a Long Drain error code. This is an indication that you may have an obstruction somewhere in the drainage system. Most commonly, this is an indication something is lodged in the drain pump or the inlet line running from the wash tub to the pump. There is a white screw off cap on the drain pump that you can remove to inspect the pump impeller and clean. The following link explains:

http://www.fixya.com/support/r3608588-f21_error_code

Included is a follow-on link that explains how to check the drain pump to clean. On some model washers there is no screw off cap on the pump and you will have to remove the inlet hose that runs from the bottom of the wash tub to the inlet side of the drain pump. Removing the inlet hose for inpsection is recommended on all these washers just to ensure there isn't anything lodged in the line. Debris and small articles of clothing such as socks or under garments can become lodged in this area as well causing the drain cycle to fail.

NOTE: The washer will not complete a wash cycle until the conditions causing the error are corrected. In addition, a "SUD" or "SD" (Suds lock) error code can also often occur in conjunction with the "F21" error code. This is due to air being detected in the drainage system, which can occur if the pump is not running, or if you have an obstruction BEFORE the pump. You need to remove the inlet hose from the pump to ensure it is also not blocked. Correct your drainage system fault, and the SUD error (if displayed) should go away.

NOTE: If these preliminary measures do not correct your problem, you may have to replace the drain pump. It does not take much to damage the pump impeller or motor. Since the error code is generated if the drain cycle exceeds 8 minutes, if the pump is damaged and can't pump at the required volume, the error code will continue to appear until the pump is replaced. If the pump requires replacement, the following link explains how:

http://www.fixya.com/support/r3574350-replacing_the_drain_pump_in_a_front_load

These are very simple repairs that you can perform yourself without the assistance of a repairman.

If the wash tub is full of water, you may want to use a wet/dry shop vac to pull a vacuum on the drain line and drain the wash tub. This will minimize any potential mess you may have to clean up.

Replacement parts (if required) can be purchased at any of the following websites:

searspartsdirect.com
pcappliancerepair.com
appliancepartspros.com
repairclinic.com

Prices vary between sites, so shop and compare. The first three sites listed also have helpful exploded view parts illustrations to assist you with locating and properly identifying the parts you may need.



NOTE: The error codes are not listed in the owner's manual. For an explanation of all the error codes, each one of these washers comes with a technical data sheet inside.

To access, you will need to remove the lower toe panel under the door. The access screws are located under the bottom front edge of the panel. You may have to prop the two front feet of the washer up for better access ( a 2x4 works well for this). With the screws removed, the panel should drop down, then come off. If the tech sheet isn't directly behind the panel, it will be affixed to one of the interior cabinet walls.

The tech sheet lists all error code definitions, troubleshooting data, diagnostics procedures and wiring diagrams. I mention the tech sheet because you may need it to troubleshoot this error code.

Read through the information provided and if you have questions, please post back and let me know. I hope you find this information helpful.
NOTE: If you determine the pump to be defective, and the pump housing is still in good condition, you only need to replace the pump motor. However, the pump is usually sold as an entire assembly and the motor CANNOT be orderd as a separate item. There are several outlet stores that advertise on ebay and sell the pump motor for much less than ordering an entire pump assembly. Replacement is simple and you do not have to remove the pump from the washer. Just drain the pump as previously mentioned and disconnect the electrical plug from the motor. Remove the three screws holding the motor to the pump housing and replace as necessary. Just make sure the o-ring is intact and in place. To get a good seal, you can lubricate the o-ring with a thin film of petroleum jelly.

Posted on Mar 14, 2011

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Hello, welcome to fixya.

Based on your post I understand you have a "F21" error problem with a Maytag washer, the error on these units built by Whirlpool (such as yours) means an excessive drain time or excessive suds was detected as you may or may not already know.

If you follow the link to my solution to this error designed specifically for "do-it-yourselfers" you should be fixed up in no time. (It's much quicker for me than pasting or retyping the complete solution several hundred times, that's how common this is)

http://www.fixya.com/support/r9090359-whirlpool_frontload_f2_f21_sd_suds

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Hello, Welcome to FixYa.

Based on your post I understand you have a F21 problem with a Kenmore washer, the F21 error means an excessive drain time was detected as you may or may not already know.


If you follow the link to my solution to this error you should be fixed up in no time. (It's much quicker for me than pasting or retyping the complete solution several hundred times, that's how common this is)

http://www.fixya.com/support/r9090359-whirlpool_frontload_f2_f21_sd_suds

Thank you for visiting FixYa for your washer inquiry. Please take a moment to rate my assistance both here and on my tip link and leave a brief testimony.

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We have a Kenmore HE2plus washer - about 3 years old. An error message appeared F21. The problem is that the it either seems to be stuck on the rinse cycle or isn't completing the cycle. When the...


Hello, Welcome to FixYa.

Based on your post I understand you have a F21 problem with a Kenmore washer, the F21 error means an excessive drain time as you may or may not already know.


If you follow the link to my solution to this error you should be fixed up in no time. (It's much quicker than pasting or retyping the complete solution)

http://www.fixya.com/support/r9090359-whirlpool_frontload_f2_f21_sd_suds

Thank you for visiting fixya for your washer inquiry. Please take a moment to rate my assistance and leave a brief testimony.

Regards,

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If you follow the link to my solution to this error you should be fixed up in no time.

http://www.fixya.com/support/r9090359-whirlpool_frontload_f2_f21_sd_suds

Thank you for visiting fixya for your washer inquiry.

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Hi

Error F21 means F21 error means that the drain time has exceeded 8 minutes; this will turn off the water valves. Error code SD means LONG DRAIN. This error appears when the drain time exceeds 8 minutes and the water valves turn off. After 4 minutes the "Sd" error will be displayed, and then 4 minutes later the F21 error code will be displayed. Press PAUSE/CANCEL two times to clear the display. Please Check the drain hose and make sure it is not plugged or kinked. If the drain hose if fine then unplug the washer and check the electrical connections at the pump and make sure the pump is running. Check the drain pump filter for foreign objects. To access the drain pump and filter remove the front kick panel and trace the drain hose to the bottom of the washer, drain pump would be located there. If you are not able to access it, then replace the back panel as well. Plug in washer or reconnect power. If the issue is still not resolved then you would need to replace the drain pump.
Hope this helps... Please post back if you need more information.


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http://www.fixya.com/support/r385844-checking_drain_pump_kenmore_elite_front

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