Question about V Communications ComSwitch 5500 (CS5500)

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Distinctive ring programming - V Communications ComSwitch 5500 (CS5500)

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  • moodydana Mar 21, 2011

    How to turn the distinctive ring feature on and off is not what I asked, that information is in the manual. There are specific codes for the unit to recognize a variety of rings ( 2 short rings, one short and one long, etc ). I have 2 phone numbers, my primary with the standard long ring and a business number with 2 short rings. I called the company and they instructed me on how to program the unit to pick up only on 2 short rings and then when it did, it would detect if the call was a phone or fax and send to the appropriate device. That unit is no longer working and I now need to program a new unit, but the company seems to be out of business.

  • moodydana Mar 22, 2011

    Hello. I already have the manual and I have turned on the distinctive ring featture, but there is additional programming codes that need to be inoputted so the unit distinguishes the various distinctive rings. The manual states "Contact Customer Service for more information regarding operation with the Distinctive Ring service." I had a unit in the past and I called the company who walked me through programming the codes. Unfortunately, I didn't write them down and now I have another unit as the previous one stopped working.

  • moodydana Mar 22, 2011

    Hello. I already have the manual and I have turned on the distinctive ring featture, but there is additional programming codes that need to be inoputted so the unit distinguishes the various distinctive rings. The manual states "Contact Customer Service for more information regarding operation with the Distinctive Ring service." I had a unit in the past and I called the company who walked me through programming the codes. Unfortunately, I didn't write them down and now I have another unit as the previous one stopped working.

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Ec1.images-amazon.com/media/i3d/01/.../MANUAL000051048.pdf


http://www.google.co.nz/url?sa=t&source=web&cd=2&ved=0CBoQFjAB&url=http%3A%2F%2Fwww.devicemanuals.com%2Fguidedownload%2FCommand-Communications-ComSwitch-5500-Automatic-Phone-%3D%3DTVRNNE9URXc%3D.html&ei=xbyHTYSpG5OesQPHrJGCAg&usg=AFQjCNFRO_nL4CaJ6HN3IGgFTiZwWzSDgQ&sig2=U_T2YMoPMqvKXzb9GBL2SA


Hi please find above links that will enable you to download the manual, in the manual are the instructions on how to do what you want. Copy/paste into browser address bar.

Posted on Mar 21, 2011

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The basic Distinctive Ring programming on this unit can be done by following these steps:

1) If you have a phone connected to the 5500 take it off hook.

2) For line 1 press "#", "*", (asterisk sign above 8), 114 "*" (another asterisk), you should hear 3 beeps, "*" (one more asterisk).

Turning it off is the same sequence, but instead of 114 you will choose 014.

If you have tried the normal programming steps and cannot turn on the Distinctive Ring, there may be some type of incompatibility between the switch and your local phone system. If that is the case you will have to contact the place you purchased the switch from for support. As there are a lot of phone carriers and ISP systems out there they will have the correct programming for you.

Posted on Mar 20, 2011

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There is excellent support here on basic fax setups. You have what is known as "Distinctive Ringing Service". There are pros and cons to the various setups. I assume you recognize the rings and answer only when the ring for the landline talk comes on. The fax will pick up the faxes, and the answering machine will pick up the voice.

Need model number of your fax - google that!

Service manual for your phone.

http://service.us.panasonic.com/OPERMANPDF/KXTG7841-MUL.PDF
This link shows various configurations of setting up your phone/fax/answering machine or using an answering service.
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c00059780#Dist_ring
Distinctive Ringing Service setup While it is not available everywhere, a distinctive ringing service can be purchased from most telephone companies. With this service, more than one phone number is assigned to the same phone line. Each phone number will ring differently. The main number will ring with a normal single ring and the additional number will ring with a distinctive ring pattern assigned by the phone company.
When a distinctive ringing service is used, set the Rings to Answer to 2 and then follow the steps below to set the distinctive ringing pattern:
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  2. Use the Right Arrow to scroll through the available settings. When the ring pattern assigned by the phone company displays (double or triple rings), press OK .

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If you have a voicemail feature in the same line as the fax, you may subscribe from your phone service provider for a distinctive ring pattern feature. You can program your printer to have a distinctive ring pattern and phone number for incoming faxes.

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DR is for distinctive ring, do you actually have distinctive ring from your phone company? Have you set the matching pattern into the Canon? It will only answer when it is sent the proper ring, unless you turn off distinctive ring.

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Distinctive Ring basicsDistinctive Ring service is an optional service available from many telephone companies. The Distinctive Ring service permits you to assign more than one telephone number to the same telephone line. Distinctive Ring allows you to use a single phone line for both voice and fax calls. You can assign a unique phone number and ring pattern for incoming fax calls. When a fax comes in, each telephone number makes a distinctive ringing sound, such as a single ring, double ring, or triple ring.
NOTE: The Distinctive Ring Service is the name HP and others use to describe this feature. Distinctive Ring is also known as:
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  • Custom Ring
  • Ident-a-Call
  • Ident-a-Ring
  • Ident-a-Ring
  • Multi Ring
  • Personalized Ringing
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  • Smart Ring
  • Teen-Ring
The Distinctive Ring Service allows the HP product to work similarly to a dedicated fax line. If you connect an HP fax product and a telephone to one telephone line, you can assign one telephone number for fax calls and another for voice calls.
NOTE: You cannot send or receive faxes when the phone line is in use. Even if the HP fax product has a separate telephone number, it is still sharing the same phone line. Set the Distinctive Ring Service Using the menus on the product control panel, follow these steps to set a distinctive ring pattern. Step one: Turn on Auto Answer Turn on Auto Answer by pressing the Auto Answer button on the control panel. The button light indicates when Auto Answer is on.If the button light is already on, you do not need to press the button. Step two: Set the distinctive ring patternFollow these steps to change the answer ring pattern.
  1. Press the Setup button (c01461502.gif ) on the product control panel.
  2. Press the Right Arrow button (c01185072.jpg ) to select Advanced Fax Setup , and then press the OK button.
  3. Press the Right Arrow button (c01185072.jpg ) to select Distinctive Ring , and then press the OK button.
  4. Press the Right Arrow button (c01185072.jpg ) to select one of the following options:
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    • Single Rings
    • Double Rings
    • Triple Rings
    • Double & Triple Rings
  5. Press the OK button to select the option.
  6. Press the Back button (c01490920.gif ) to return to the main menu.
Now if you have anymore problems copy the link from below and paste it in your address bar and it will help you further with a document. Follow all the settings in the document and your fax should be setup,keep in MIND THAT THE RINGS TO ANSWER SHOULD BE 2,SO YOU CAN RECEIVE FAXES AFTER TWO RINGS

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01647469&tmp_task=solveCategory&lc=en&dlc=en&cc=us&lang=en&product=3795406

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The following set up assumes you have one conventional phone line, but two different phone numbers. One being your regular phone number and the other a distinctive ring for your fax machine

If that is what you have then this is how you set up the phone. Its important to know what type of distinctive ring your phone company will send to your phone. If it doesn't work you can talk to them about getting a different one than their default distinctive ring.

2 Set the HP all-in-one to answer incoming calls automatically.

Press the Auto Answer button until the light is on.

3 Change the Answer Ring Pattern setting to the pattern that has been assigned to your fax number by the telephone company, for example, double rings or triple rings.
For information on changing this setting, see Change the answer ring pattern
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Note Your HP all-in-one is factory-set to answer all ring patterns. If you do not set the correct ring pattern assigned to your fax number by the telephone company, your HP all-in-one might answer both voice calls and fax calls or it might not answer at all.

4 (Optional) Change the Rings to Answer setting to one ring or two rings.

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5 Run a fax test. For information, see Test your fax setup.
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