Question about Lexmark Office Equipment & Supplies

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I am trying to install the Lexmark X3690, but when it asks for the ?USB cable to be connected, the "continue" option is greyed out & I cannot complete the install. If I select the "printer connected to another printer", it allows me to continue, but this isn't the case - I have one laptop, one printer!! I ahve tried different usb ports and nothing happens

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  • Viki Taylor Mar 14, 2011

    Thanks. It did nothing. I presume the only way I can check the usb able is by plugging it in to something? I have nothing else that has a usb connection

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Make sure the printer is switched on when you connect the usb cable.

You can connect the USB cable without installing the software first. If you do this then Windows should detect the new hardware and try to install the drivers. If this does not happen then your printer is not communicating via the USB cable. Check the cable. If this os OK then the printer may be faulty.

Posted on Mar 14, 2011

  • Raj Patel Mar 14, 2011

    USB cables are not expensive so you can try buying a replacement cable and see if that works.

  • Viki Taylor Mar 14, 2011

    Thank you

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My computer is saying it is not connected to my Lexmark x2670 printer but I have everything connected. I need my printer! Help please.


Cannot Communicate; install USB; Install cable; installation USB; Installation cable; Cannot continue installation; Unable to press Continue; Unavailable Continue button; Continue button not active; Opaque Continue button; Gray Continue button; Continue button grayed out; USB connection not recognized
Solution
What you will see The Continue button is gray (i.e. Continue), preventing further driver stallation. connect the Installation Cable; using the supplied installation cable, connect to any USB port on this computer. Back Quit Continue There are several possible reasons for an inactive Continue button. Try the following suggestions in the order provided to resolve this issue: Action
1 Make sure the printer is turned on:
2 Confirm a solid connection of the USB installation cable on both printer and computer. HINT: The USB port is identified by this symbol:
3 Keeping Step 2 in mind, disconnect the USB cable from both printer and computer and then reconnect the USB cable at both ends.
HINT: Listen for audio alerts or notification icons or balloons in the Windows notification area. For example, or or .
4 If your computer has multiple USB ports, try connecting the USB installation cable to a different USB port.
NOTE: Passive or self-powered USB hubs may cause a problem.
5 If one is available, try connecting another USB device to the same USB port to see if it is recognized by the operating system.
6 If one is available, try a different USB cable that is under 10 feet.
NOTE: Some port replicators or docking stations for laptops or notebooks may cause a problem.
7 Confirm that you are installing the correct software driver for your printer model. For example, a 7600 Series driver works with the X7650 and X7675 All-In-One.
8 Turn off the printer, and disconnect and reinsert the power supply and power cord. Click here for image.
9 Click Quit to exit the installation. Remove the CD from the CD or DVD drive. Then reinsert the CD and try to perform the installation again.
To save time you can skip or close the hardware setup wizard if you have already completed these tasks. 10 Confirm that Device Manager recognizes the device. To open Windows Device Manager: Click on Start and then Run.In the Run dialog, type devmgmt.msc. Click OK.11 Next, disconnect the USB cable from the printer and reconnect it. Watch the Device Manager indow while you do so. The appearance of the items in the screen should change as Device Manager tries to recognize the device. Click here for image.Macintosh users: System Profiler is the Device Manager equivalent. Click here for instructions on accessing System Profiler, and look under Hardware > USB for the printer.12 Does Device Manager show a change in appearance?-If Yes, contact Lexmark Technical Support for additional assistance. -If No, there may be a problem with your computer and its USB support. The computer must recognize the USB cable in order for installation to work. 13 Reboot your PC and try these steps again.

Oct 02, 2011 | Lexmark X2670 All-In-One Printer

1 Answer

Is a Lexmark X3690 printer compatible with windows XP?


Yes, the Lexmark X3690 printer is compatible with Windows XP operating system. If you want, here's the link to the Lexmark website for the driver. http://bit.ly/96619q. Download and install the software. Hope this helps. If you need more assistance, leave a comment and I'll get back to it. Thanks.

May 12, 2010 | Lexmark X3650 Printer

1 Answer

My lexmark x3690 wont scan to computer, it try's


Open your "Lexmark Productivity Studio" software and click the "Scan picture" on the software not on the printer.

Oct 06, 2009 | Lexmark All-in-One Printer with PictBridge

1 Answer

During installation, device is not detected error appears. tried uninstalling software, unplugging cables, restarting, reinstalling, then plugging cables in. did not work. Windows XP o/s. already checked...


is it wireless or usb, if it usb, dont connect the usb cable. on the installation window where it asks for the usb cable, chek mark on the option connect printer later and continue with the installation

Oct 02, 2009 | HP PhotoSmart 7760 InkJet Printer

1 Answer

Will not work with usb cable


With the Lexmark printers communication subsystem you MUST let the driver ask for you to plug in the printer. DO NOT plug the printer into the USB port until told to do so.

To fix a fouled install - (1) Uninstall the Lexmark drivers in Add Remove Programs
(2) Shutdown the computer
(3) Disconnect the printer from the USB port
(4) Restart the computer
(5) Run the Driver Installation software
(6) Cancel ALL attempts by windows to auto install the printer
(7) When the sofware asks for the printer connect it and continue

Dec 13, 2008 | Lexmark Office Equipment & Supplies

1 Answer

'Communication Not Available' message when printer cable connect


With the Lexmark printers communication subsystem you MUST let the driver ask for you to plug in the printer. DO NOT plug the printer into the USB port until told to do so.

To fix a fouled install:
(1) Uninstall the Lexmark drivers in Add Remove Programs
(2) Shutdown the computer
(3) Disconnect the printer from the USB port
(4) Restart the computer
(5) Run the Driver Installation software
(6) Cancel ALL attempts by windows to auto install the printer
(7) When the software asks for the printer connect it and continue

Nov 18, 2008 | Lexmark X2250 All-In-One InkJet Printer

1 Answer

Unable to print


With the Lexmark printers communication subsystem you MUST let the driver ask for you to plug in the printer. DO NOT plug the printer into the USB port until told to do so.

To fix a fouled install :
(1) Uninstall the Lexmark drivers in Add Remove Programs
(2) Shutdown the computer
(3) Disconnect the printer from the USB port
(4) Restart the computer
(5) Run the Driver Installation software
(6) Cancel ALL attempts by windows to auto install the printer
(7) When the sofware asks for the printer connect it and continue

Sep 07, 2008 | Lexmark X73 All-In-One InkJet Printer

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