Question about Dell Inspiron 6400 Notebook

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Hello there. Accidently yanked the power cord with foot and pulled computer onto the floor the other day. It was about a foot and a half drop onto carpet. It landed on its side onto the USB mouse plug in and then landed flat open on screen/keyboard side. After this I received the dreaded 'blue'screen. Upon trying to reboot I got an error message saying no device detected...no bootable devices and it failed the hard disk drive test upon completing diagnostics. Please help!

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Before assuming something more serious is the cause, I'd suggest you open the hard drive bay and check if the connector simply needs to be re-seated. I'd guess the bay is on the side the laptop fell on. There is typically a screw or two keeping the "bay" or "tray" from opening. You'll probably find a HDD looking symbol on it. Unscrew the screws and slide it out and disconnect and reconnect the cable and then put it back together. If it still cannot detect the hard drive after that, you may need to enter the BIOS and tell it to or you may have a more serious problem.

Posted on Mar 14, 2011

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The dreaded no bootable device error. Well, there's two possibilities here. It could be a problem with reading the hard drive due to an error. In this case, you could try using SpinRite from GRC, which is pretty much the be all and end all for defect detection and recovery. GRC even offers a money back guarantee if it doesn't save your drive, no questions asked. Alternatively, you could take it to a repair shop if you're not confident in running this utility yourself.

If the problem has come from actual damage to the drive, such as a scratched disc, there's not a whole lot you yourself can do about it. You can send it in for repairs to see if the disc can be fixed or any of the data can be salvaged and transferred off the drive. Unfortunately, there are no guarantees, and this is also the more likely case in your situation.

Either way, best of luck in trying to get your files back! I've been in that boat twice before, and it's never fun.

Posted on Mar 14, 2011

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It seems that it has got damaged by the drop . I also think that it is not covered under warranty anymore . In this scenario the best option will be to quickly get in touch with a local technician and check what all parts got damaged and work accordingly. But if it is covered under warranty then immediately contact technical support .

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Posted on Mar 14, 2011

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Normally the Blue Screen of Death is caused by faulty drivers but in your case it has been caused by a RAM or most likely hard disk failure. By getting the "No device detected error" it shows that your hard drive is damaged. You will need to replace the hard drive with another 2.5" laptop hard drive. Once the new hard drive is in you can find out if the RAM is faulty or fine. If after you replace the hard drive and your system gives a long beep or repeating beep then your RAM has too been damaged. I suggest taking your laptop to a repair technician to find out exactly which parts are damaged.

Posted on Mar 14, 2011

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It's a problem with your hard drive.

Either some connections came loose, thanks to the fall, or the hard drive is damaged.
You should take your laptop to a computer repair shop. If the hard drive is broken, they still might get some of your data back. Otherwise you'll need a new hard drive.


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Posted on Mar 14, 2011

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Hi Audrey, if the hard drive was operating (reading/writing) at the momento of the fall, it's very likely that it got busted and is very probably not going to work for you anymore. You can however try to see if the hard drive was disconected by the impact of the fall, try removing the HD and inserting it again, if that does nothing, then you will have to consider buying a new one.

Posted on Mar 14, 2011

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Unfortunately your hard drive might be dead. Does your hard drive makes any clicking noise? if it does you will have to change it out.

Posted on Mar 14, 2011

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