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My zebra printer is skipping every third label. It still prints the correct number of labels but with blank ones in between. I couldn't find any settings changed that would cause this to happen. Any help would be greatly appreciated.
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Skipping labels is usually a printer driver issue. You should use Seagull Scientific printer driver only if you are using the corresponding Seagull Scientific label design software. It is important to have the printer driver and label design software be from the same manufacturer.
You need to make sure the media and ribbon are installed correctly, and then make sure the printer is calibrated. Once you verify the media is correct, power off the printer and then back on. It should feed a few labels. Then press the button to feed again to make sure it feeds only one. If it does, then the printer is set. Now, when you go to print, if it still acts up, you need to check either the driver settings or the software settings. Label size could be set incorrectly.
You need to calibrate. Hold down the feed key while powering the printer on, then let go. The printer will calibrate, print a config label, then fo into dump mode. Press the fee key again to go out of dump. Of your issue persists, there could be a problem with yoru media, or with the commands that you are sending to the printer.
Check media settings in the printer driver. Check version of printer driver. Zebra printersuse an internal printer driver with their Zebra Designer software (Zdesigner driver) or a ZUD (Zebra Universal Driver) for other windows applications. These drivers can be downloaded directly from the zebra website.
Alternatively you can download the seagull scientific driver and use that instead. (used with bartender program)
Label skipping occurs if the media dimensions are not specified correctly. The important ones are label height, and media setting for type of media.
Perform a media calibration before you go changing settings. Power on printer, Hold top and bottom buttons in on control panel for 5 seconds, release bottom button only then when printer starts feeding labels release top button. When printer finishes press feed button.
It sounds like they may need to set their "Q" values for the labels they are using. If that isn't it, we may need more info - are they using Zebra brand or custom labels?
To start with, I would ask them to try adding these "Q" value commands:
q456
Q152,24
If that doesn't work, then maybe they can provide the other info mentioned above so we can understand the problem better.
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