Question about JVC GR-D20EK Camcorder
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
see web page http://www.jvc.co.uk/knowledge-list.php?id=4#0 Important Notice to Camcorder Customers A. JVC has received reports that in certain circumstances, a small quantity of units of the models listed below, may, while in the camera mode, show no picture, a distorted picture and/or display "LENS CAP" even though the lens cap is removed. We have identified the cause as a failure of the CCD image sensor. Until 1st October 2007, JVC will cover the cost of repairs of units exhibiting these symptoms. If your product is within the twelve month manufacturer's warranty, please return it to your retailer who will arrange a repair under the terms and conditions of the warranty. If your product is outside warranty, please write to: JVC Consumer Support JVC UK Ltd 14 Priestley Way London NW2 7BA Please enclose a copy of your purchase receipt and warranty certificate. Please note that proof of purchase is required. PLEASE DO NOT SEND YOUR CAMERA DIRECTLY TO JVC. You should send ONLY your purchase receipt and warranty certificate with a covering letter. JVC will contact you to advise how the repair will be carried out. Please call 0870-330-5000 if you need any assistance in obtaining a free repair. We apologise for any inconvenience and are appreciative of your understanding and support. Model Numbers Affected VHS-C Camcorders GR-FX15E, GR-FXM393E, GR-FXM39E, GR-FX16E, GR-FXM404E, GR-FXM40E, GR-SX19E, GR-SX25E, GR-SXM29E, GR-SXM49E, GR-SX26E, GR-SXM30E, GR-SXM50E DVC Camcorders GR-D20E, GR-D21E, GR-D22E, GR-D30E, GR-D31E, GR-D40E, GR-D50E, GR-D60E, GR-D70E, GR-DX25E, GR-DX35E, GR-DX45E, GR-DX55E, GR-DX75E, GR-DX95E, GR-PD1E, JY-HD10E, GR-D18E, GR-D225E, GR-D23E, GR-D24E, GR-D32E, GR-D33E, GR-D34E, GR-D43E, GR-D53E, GR-D54E, GR-D63E, GR-D73E, GR-DX27E, GR-DX28E, GR-DX36E, GR-DX37E, GR-DX47E, GR-DX48E, GR-DX57E, GR-DX67E, GR-DX77E, GR-DX78E, GR-DX97E
Posted on Jul 31, 2007
Apparently this same problem exists on many different models. I have a JVC grd72u. I called JVC @ 800-252-5722. I selected the "Corrective Action Program" prompt from the automated attendent. I spoke to a customer service rep. They are aware of the problem and are fixing it for free, but only until 12/31/07. I suggest you call ASAP and get your name in the computer. If the problem is something besides the CCD sensor, they will call you with the estimate to repair.
Posted on Dec 28, 2007
No Prob...I had the same problem with my GR-D72U. There is a defect in the CCD
image sensor. JVC will fix it for FREE! All it will cost you is shipping it to
them. Go to http://www.jvcservice.com/service/CustNoticeCamcorder.asp?PgReq=DspDtaDtl&MdlNbr=GR-D72US&Pgm=CCD
, download the rapair request... Send it off to your nearest service center and
they ship it back all fixed up in less than a week. I must tell you though, you
ONLY have until Dec. 31 2008 to do this. Not only did they fix mine, they
cleaned the heads but also buffed out a scratch. After you get yours fixed, post
as many helps as you can to others.
Posted on Sep 06, 2008
its a problem with the ccd image sensor, i had exact same problem with mine!! not to worry though JVC offering free repair, must be a big problem.
Check out this link http://www.jvc.co.uk/template.php?page=100102
JVC has received reports that in certain circumstances, the following models may, while in the camera mode, show no picture, a distorted picture and/or display “LENS CAP” even though the lens cap is removed. We have identified the probable cause as a failure of the CCD image sensor. Repairs of units exhibiting these problems as a result of a defect in the CCD image sensor will be made free of charge at a JVC Authorised Service Centre even if the unit is outside warranty.
Please call our Consumer Support Department on 0870-330-5000 to obtain your free repair. We apologise for any inconvenience and we appreciate your understanding and support.
Please note that this offer expires on 31st December 2008 and is applicable only to failure of the CCD image sensor.
This information applies to the following models:
GR-D18, GR-D20, GR-D21, GR-D22, GR-D225, GR-D23, GR-D24, GR-D30, GR-D31, GR-D32, GR-D33, GR-D34, GR-D40, GR-D43, GR-D50, GR-D53, GR-D54, GR-D60, GR-D63, GR-D70, GR-D73, GR-DX25, GR-DX27, GR-DX28, GR-DX35, GR-DX36, GR-DX37, GR-DX45, GR-DX47, GR-DX48, GR-DX55, GR-DX57, GR-DX67, GR-DX75, GR-DX77, GR-DX78, GR-DX95, GR-DX97, GR-FX15, GR-FX16, GR-FXM39, GR-FXM393, GR-FXM40, GR-FXM404, GR-PD1, GR-SX19, GR-SX25, GR-SX26, GR-SXM29, GR-SXM30, GR-SXM49, GR-SXM50, JY-HD10.
Posted on Sep 11, 2008
Tips for a great answer:
Nov 14, 2009 | JVC GR-D20EK Camcorder
Mar 24, 2009 | JVC GR-D23 Mini DV Digital Camcorder
Jan 28, 2009 | JVC GR-D50 Mini DV Digital Camcorder
Dec 07, 2008 | JVC GR-D20EK Camcorder
May 26, 2008 | JVC GR-D20EK Camcorder
Jan 20, 2008 | Video Cameras
Jan 01, 2008 | JVC GR-D20EK Camcorder
May 03, 2017 | JVC GR-D20EK Camcorder
29 people viewed this question
Usually answered in minutes!