Question about Nortel Meridian M3820 Corded Phone

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I have a meridian m3820 and my password is locked out of my voicemail can you hep

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Press feature 983 the screen should say log:
enter 1020000 (default password) if you have a 3 digit intercom number, 120000 if you have a 2 digit intercom number
the display should say m box, AA, and other, above the three soft keys
press the m box soft key
the screen should say add, Del , and change above the soft keys
press the change soft key
enter in the mailbox number you wish to reset the password on
press o k
the screen should say reset and next above the soft keys
press the reset soft key
press the RLS key
your password should be reset to 0000 The default .

Posted on Mar 14, 2011

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1 Answer

I'm a new employee. I don't know the former person's password and no one else does. How do I reset the password on a Norstar M7310 telephone system if I don't know the old password?


Have your system administrator go into voicemail programming and reset the mailbox password. The default password will be "0000".
I hope you understand that having passwords in the first place is a security measure, so I will not give directions for hacking into your companies voicemail system.

Aug 18, 2010 | NorStar Meridian M7310 Phone

1 Answer

Admin Password is locked


The default password for the voicemail is 120000 if you have 2 digit intercom numbers and 1020000 if you have 3 digit intercom numbers.

Jul 12, 2010 | NorStar Meridian M7310 Phone

1 Answer

Cannot find how to change the password, I have forgotten my current one so as a result I cannot get to my voice mail


press feature 983 the screen should say log:
enter 1020000 (default password) if you have a 3 digit intercom number, 120000 if you have a 2 digit intercom number
the display should say mbox, AA, and othr above the three soft keys
press the mbox soft key
the screen should say add, del, and chng above the soft keys
press the chng soft key
enter in the mailbox number you wish to reset the password on
press ok
the screen should say reset and next above the soft keys
press the reset soft key
press the Rls key
your password should be reset to 0000

Oct 15, 2009 | Nortel Meridian M3820 Corded Phone

1 Answer

How do you change passwords without knowing previous passwords in order to change voicemail greeting??


Actually, even as a technician, you will never know the origonal password.
But you can get in to reset the existing password back to 0 0 0 0.

There are a couple of steps; depending on your voicemail system, voicemail's are done differently, but try this first.

got to a M7310 set
-> dial FEATURE 9 8 3
-> password: 1 0 2 0 0 0 0
-> you should now see ADMIN and under that MBOX, AA, OTHR
press MBOX
-> press CHNG
-> dial the extension of the phones that you need changed
-> you should now see PASSWORD and under it RESET, press RESET (This resets the mailbox back to 4- zero's)
-> hit the * to back up and repeat fopr all the other extensions.
-> hit RLS after all is done and voila... you have now changed those passwords to those mailboxes.

Now when the new users dial F981 at their desks, and dial 0 0 0 0 the first prompt they get is pleasde change password.

Apr 15, 2009 | NorStar Meridian M7310 Phone

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