Question about Toshiba Computers & Internet

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Hi, I have a Toshiba Satellite L350D laptop which when booted up asks for a HDD password (which I do not remember setting at any point). As I understand it, the password is stored on the eeprom on the motherboard so no amount of BIOS flashing etc will have any effect. The odd thing is though, If I remove the hard drive completely the computer will boot from the cd. If I then connect the hard drive while it is booting from the cd drive then reboot, Windows starts up normally without being asked for the HDD password again. This remains the case no matter how many times I reboot the computer. I only get asked for the HDD password again when I switch the computer off then switch it back on again. Can anyone help sort this out as it is obviously not an ideal situation to be having to remove the hard drive and replace it everytime I switch the computer back on, eventually it will break the sata connectors i would have thought. Any help or advice would be greatly appreciated, many thanks!! .

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  • ebidacct2009 Mar 17, 2011

    Thanks hannaneh, I shall try a new HDD but I just hope that I still don't get asked for a password because as I mentioned, i believe the password is stored in the eeprom on the motherboard so any HDD it detects it will ask for a password. I don't know if this is correct?

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HDD passwords are designed to be 100% secure and there is nothing available to reset or remove the HDD password whether the password failure is caused by human error or HDD defect.
Users must ensure they have regular backups.Unfortunately,a new HDD will be required and is not covered by the standard warranty.

Posted on Mar 14, 2011

  • Hanna Katrina Arboleda
    Hanna Katrina Arboleda Mar 18, 2011

    We have different kinds of password. We have HDD,BIOS and Windows log-in password. Are you sure that its HDD?For if in case its BIOS, resetting CMOS battery will fix it. You mentioned that the password is stored in the eeprom on the motherboard so any HDD it detects it will ask for a password - then it can be a BIOS password. You dont need a different HDD for it will ask you the same credentials, If upon boot up you come up with a black screen and a blue smal windows that says Enter Password, then that could be BIOS.

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