Question about Kenmore 55612 / 55614 / 5561 / 655619 Side by Side Refrigerator

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Freezer works but frig is not cooling

Overnight the frig part of side by side kenmore model#363.9557720 stopped cooling , however the freezer is working perfectly..

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  • bgu2 Aug 03, 2008

    Mine is a Kenmore 54502300 refrigerator, about 5 years old. I have the same problem: the freezer side works fine, although there's suddenly a lot of frost; the refrigerator side stopped working after we moved it to do some kitchen painting. It seems the air flow between the two compartments stopped. However, if i open the freezer door, the air flow near the top of the refrigerator side is back to normal. As soon as I close the freezer door, the air flow stops. I checked and cleared all items in front of all the vents in two compartments. It didn't help.



    Any easy solutions to that or do I need to call a service professional?

  • Anonymous Mar 29, 2014

    Freezer works frig not cooling

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I don't know this particular frig, but evidently the defroster doesn't work. Frost buildup has blocked the flow of cold air.

There is a defrost timer, under the frig, accessible from the front. You can turn it with a screw driver. Turn it till you hear a click. If the timer hasn't been turning, that should turn on the defroster, a heating element nested among the freezer coils. Wait half an hour and if it is defrosting, water should be dripping into the drip pan underneath the frig. If so, then replace the defrost timer and you're good to go.

If that doesn't make it defrost, then the problem is probably the defrost thermostat, in with the freezer coils. When the frig defrosts, the defrost heater stays on until the defrost thermostat gets warm. It should be open circuit while warm. But if it is open circuit while cold, it is bad and is the cause of your defrost problem.

If you open up the freezer coils, use a hair dryer to defrost. That is safer than hot water.

Hope you can fix it.

Posted on Aug 01, 2008

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