Question about Canon Office Equipment & Supplies

2 Answers

My printer worked for a couple days fine after the last time you sent me a solution, however when I moved a few days ago, and tried to set it up, the same problem now. (won't print black). I have tried all the solutions you sent before with no luck. Anything else I can try? I'd removed and cleaned the printer head previously and it didn't help, then did the alcohol rub that you suggested and that made it work last time. But not this time. Also tried using nail polish remover as someone else suggested, no luck with that either. Thanks for your help.

Posted by on

  • 3 more comments 
  • GJ Walker Mar 15, 2011

    Are you saying rub the printer head with alcohol or the ink cartridge? I soaked the printer head with cleaning solution earlier today for a couple hours until it was totally clean. I do not think any ink will run out of the print head. BUt I will go try it now. Thank you for your ideas.


  • GJ Walker Mar 15, 2011

    Early today I put the alcohol on plain paper in a little tray and put the print head in it for 3 hours. I came clean, everything was white. There was no more ink on the print head. When I put the print head back in the machine, I run print nozzle check twice. Ink comes out of the cartridge but nothing shows on the paper. I can see ink in the little hole on the print head but it does not come onto the paper. I rubbed the hole in the ink cartridge with alcohol and black ink comes out. I tried another new cartridge in case that one was damaged. I ran cleaning twice, nozzle check, then deep cleaning and nozzle check. Still no black print. Should I start over and clean the print head again with the alcohol and then hot water?

  • GJ Walker Mar 16, 2011

    I could not understand this person's meaning, he says something about the "get drying up" because of "whether" (I think maybe he means ink dries up because of weather?) also he said dunk the print head in hot water for five minutes and I thought the print head was not supposed to be immersed. Please clarify. I don't want to ruin the printer head. He confused me as I think he meant the ink cartridge not the print head.

  • GJ Walker Mar 17, 2011

    I have soaked the print head for 24 hours, changing ammonia/water solution several times, still have no black print and now the color has gone as well (cartridge probably out of ink). However i have used a number of black ink cartridges, all new, and nothing so far has worked. After the 24 hour soak, I ran warm water and dried it on paper towels for another while, it was really clean. Then replaced it, put in cartridges, ran 2 cleaning cycles, nozzle check, deep cleaning, nozzle check, still nothing.
    Thanks for your help I guess it's time to give up...or do you have another suggestion?

  • GJ Walker Mar 17, 2011

    The button did not go back to green. It stayed orange after pressing resume twice and releasing power button. It is still on orange and printer will not turn off when pushing power button.



2 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert whose answer got voted for 500 times.

  • Master
  • 1,961 Answers

here is what you need to do

1. Remove the ink tank.
2. Remove the print head, Cleaning the print head using a moistened cotton / paper / tissue, may not be the exact solution because its just the first remedy when encountering this problem.
Take out the print head and soaked it to water with ammonia solution. Leave it overnight. You can also use canned air to blow the small tube in the print head to unclogged once you have taken it out from the water with ammonia.

These links will give you a better understanding on how to clean and unclog the print head for canon printer.

Let me know how it goes.
Please do accept if after following my solution it fixed your problem.

Posted on Mar 16, 2011

  • Danilo Baraquiel
    Danilo Baraquiel Mar 17, 2011

    Tryperforming a reset for your printer

    Make sure printer is power off
    1. Press resume button
    2. While holding resume button, press and hold power button.
    3. While holding down power button, release resume button.
    4. While still holding down the power button, press resume button twice
    5. Then, release power button. (GreenLED indicator will blinking and then stopped blinking)
    6. When the power led lights in green, press resume button 4 times.
    7. Press the power button and the printer will turn off.
    8. Turn on your printer. It should work again normally

  • Danilo Baraquiel
    Danilo Baraquiel Mar 18, 2011

    when pressing the resume least give it interval time of at least 2 seconds.


  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert who has answered 1,000 questions.

  • Master
  • 1,570 Answers


The get dries up easily because of the whether condition. Rub the print head into a piece of paper with rubbing alcohol and make sure ink flows. The run the print nozzle for 2 times to clean the ink residue.

If still not working, dip the print head into hot water for 5 minutes. Then run the print nozzle.

If still not working, the ink maybe damage and needs new ink.

Post comment for more help. Regards

Posted on Mar 15, 2011

  • 2 more comments 
  • Benjamin Jr Singson Mar 15, 2011

    You have to put the rubbing alocohol into a plain paper and then rub the print head until ink flows on it. Dip the print head in a hot water to soften the stick ink into the print head.

  • Benjamin Jr Singson Mar 15, 2011

    Do not forget to run the print nozzle to clean thoroughly. If not ink comes out, the cartridge maybe damage.

  • Benjamin Jr Singson Mar 16, 2011


    You have to rub the print head (where the ink flows) in a plain paper until ink flows and then run the print nozzle.

  • Benjamin Jr Singson Mar 16, 2011

    If the ink flow when rubbing the alcohol and if does not print, go to printing preferences of your printer and then adjust the color setting. If black is no printing, click the grayscale box, if other color uncheck the grayscale box if there is option like this.



1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

2 Answers

My Advantium 120 microwave shows the time, but none of the buttons respond to being pressed.

Try turning it off at the power switch,leave off for several seconds then switch it back on, it may reset the control unit, if not take it to a repair outlet,

May 27, 2015 | In Microwave Ovens

1 Answer

My HP Photosmart C4400 keeps giving me the message, "The cartridge cradle cannot move. Please turn device power off. Check device for a paper jam or other obstruction." Two days ago, early in...

or paper scraps in side blocking key sensors or other parts
clean all that chaff out first.
blow it and brush and pluck it all out.
there is nothing simple on printers, and 10000 types.
if fails to work after all that , it needs service.

Mar 16, 2017 | HP Photosmart C4400 series

1 Answer

I don't have many more details. We put in a new cartridge a few weeks ago, but my wife said it was working okay for a couple days, and then after that it began taking an extremely long time to print.

Uninstall the printer. Goto Control Pannel - Printers and Faxes and delete the printer.
Re-install the printer. This would fix any issues with the drivers and setting.

Hope this helps

Nov 05, 2010 | HP PSC 1410 All-In-One InkJet Printer

1 Answer

Upon powering on my Toshiba 36" I get the normal.......

first of all have a nice day..the problem of your tv is a COLD SOLDER meaning there's only loss solder causing by overheated component such as resistor, tranformer etc. check and look closely to all of the suspected terminals, someting looks burning, try to solder all the susupected terminal using soldering iron and solder. chek also components it maybe cracked resisitor or diodes

Jul 30, 2009 | Toshiba 27A33 27" TV

1 Answer

Can't get computer and printer to communicate

Make sure the wireless LAN of your computer is set to AdHoc mode if the Printer is set to that function.

Mar 11, 2009 | Office Equipment & Supplies

1 Answer

Car getting power, but won't turn over usually when it's cold out

do you have a test light??? you need to find out if power is getting to the starter. do the dash lights dim or go off when you try to start it??

Jan 14, 2009 | 1998 Dodge Neon

1 Answer

System won't read games and makes buzzing noise

Is it a copied disk? this only happens to those types of disk. Try contacting Microsoft.

Dec 23, 2008 | Microsoft Xbox 360 Console

1 Answer


Go to for solution. There is a switch that just needs to be repositioned behind access door on rear. Fixed my HL-S5086W ok.

Feb 13, 2008 | Samsung HL-S5086W 50" HDTV

10 Answers

No black print

I work for kodak with these printer's.
I provide tech support for them.
For this problem all i would recommend is doing the deep clean on the printhead twice, Doing it more then twice is a waste of ink and if it doesnt fix it the second time it won't.
Also replacing the black ink cartridge.
Also calibrating the printer has worked for me a few times.
I would not recommend cleaning the printhead manually, thats more of a chance to break it then fix it.
I would just recommend calling into the kodak tech support and getting a replacement printhead to fix that clogged nozzel problem.

Jan 19, 2008 | Kodak EASYSHARE 5100 All-In-One Printer

Not finding what you are looking for?
Office Equipment & Supplies Logo

Related Topics:

50 people viewed this question

Ask a Question

Usually answered in minutes!

Top Canon Office Equipment & Supplies Experts


Level 3 Expert

102366 Answers

old marine
old marine

Level 3 Expert

2004 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers

Are you a Canon Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides