Question about Quantum PX502 (PRA22AAYF) Ultrium Tape Drive

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Quantum PX502 tape library is showing a "Servo init failure--Stalled XY" when powered on. Fails diag tests with "state stopped-fail" errors. I also cant remove the magazines--they get partly ejected but not fully released. Running Netbackup 5.5. Thanks for any help.

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dunnbiker
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SOURCE: Quantum PX502 tape library is showing a "Servo

Look for a physical reason for the robot to stall.

http://www.quantum.com/ServiceandSupport/SoftwareandDocumentationDownloads/PX502/Index.aspx

http://downloads.quantum.com/px500/PX502_Quick_Start_Guide_81-81292-03_B01.pdf

A tape may be sticking out of its cell or a drive.

Never use sticky labels anywhere on the cartridge.

Posted on May 27, 2011

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1 Answer

Servo init failure stalled xy


Hi Edouard

This sounds like the picker has failed to complete the power on self test (POST).
This may be due to a damaged library or simply due to a tape blocking the picker movement.

POWER OFF!
Try opening the library to make sure your tapes are all properly located in the magazines and have not fallen out.
Also try gently moving the picker to see if you can locate any other obstructions. Be very careful as you obviously do not want to break the picker or anything else accidentally.

If you are in the UK and are still having trouble, click the link below and we will do what we can to help.

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I am not certain but it sounds like the tape drive might not be seen by the library.

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