Question about Compaq (CDD480172) CD-RW Burner

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CD/DVD burner in Compaq Presario 5010NX w/ VistaBasic Reads and any DVD but has problems with CD's. If I load a music CD, sometimes it will open right up and I can play the music. Most times it just tells me to "insert in a disc", usually opening the tray but not always. If I close the tray or eject and reclose the tray about 3 to 15 times, it will finally open the CD. Usually. Sometimes I give up and open it on my old Millenium computer, [which never fails to open the CD] I bought a cleaning disk but this still happens. Also, it stopped opening the DVD door with the manual button (works 1 in 200 tries) and will always open with the "Eject" from the computer but only with DVD's and sometimes will open with the "eject" from computer with CD's. Never if it's empty so i keep a known "opener" disc in the tray always. I did an online search from device manager for a driver update and it told me that the best software is already installed. Do I just need a new burner?! Why it work with DVD not CD?! making me crazy. thanks

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Microsoft updates may not have the driver you are looking when it is searching for drivers. When you are in the device manager make a quick note to the name of the device and go to http://www.compaq.com/country/cpq_support.html
and see if you can match the device to the driver for your pc. If you are able to find the correct driver and install it and still receive the same results then the drive itself may have a problem.

Posted on Mar 14, 2011

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