Question about Canon PIXMA MX310 All-In-One Printer

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Can not get my machine to fax any document. - Canon PIXMA MX310 All-In-One Printer

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Hi, First of all, please verify that the phone line is connected to the right port on the printer. It's on the backside and it says "LINE" over it. If it's connected, please do as follow:
1- Insert document to send at top feeder 2- select FAX on the keypad of the printer 3-Dial the number on the keypad of the printer. Don't forget that if you have a PBX to dial the outgoing number first) 4- Press the "Black Copy" button on the keypad of the printer (it also says "START").
You then should start listening to a dialing tone and the fax starts. After a few minutes the disply should say FAX -> OK
That's it. Hope i was of any help. If so, please rate me. Thank you.
PcSimples

Posted on Mar 14, 2011

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Whenever i send a fax, the machine confirms by viewing 'TRANSMITTING OK' but the addressee receives a blank document


Check the baud rate of your transmissions. Slow them down to the slowest setting and send a test fax to a helpful person. Slowly increase the baud rate (communication data speed) and send the fax test. When the fax doesn't show up on the receive site, then step one baud rate speed back, and save the setting.

It could also be your fax that is faulty, or even the receive sites fax, also being faulty.

To test your copy-head, insert a document into your loading section of the fax and press copy. If the copy prints out fine, then you know the head is reading correctly.

It is also possible that the receiver fax (the other end) has a printhead failure.

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Can not send fax. The receving fax rings but my machine does not respond and send the fax. I can receive ok.


The document does not feed into the machine.
Be sure the document is not wrinkled, and you are putting it in correctly. Check that the document is the right size and not too thick or too thin. (See document types and sizes on page 43).
You cannot receive faxes automatically. Check if "TEL" appears on the right side of the display. In TEL mode, you
cannot receive a fax automatically. Be sure the handset is seated on the cradle properly.
The machine cannot receive faxes manually. Do not hang up the handset before pressing Start/Enter to receive a
fax.
The machine does not send anything. Check that the document is loaded face down. Send should show up
in the display after it dials. Check if the machine to which you are sending can receive your fax.

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Receiving faxes alright, people receiving faxes from us are getting an all black page


Your document scanner has died. Meaning that the row of LED's that light up to scan the documents you are trying to fax are not lighting up. The result is a scanned document that is read as all black. Make a copy....you will get a black sheet because the same process is used to scan the document when making copies.
It might be time for a new fax machine as these machines have become so cheap to buy new that I doubt you could get this machine repaired for what you can just buy a new one for.
Good Luck and Thank You for using Fixya.

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Can not reset machine from Document Jammed mode.


you will have to take this to a service agent as one of the paper sensors has jammed

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Can i re-print the document form the memory of the fax machine?


no, you can only print out a journal to show what fax number it came from.

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Sending fax


If you sending the fax over the memory, fax can scann doc. while dialing, or in the same time, but if you sending directly (on-hook dial) fax is sending the document while beeing reeded.

You may try to check the phone lines, browse the documents before sending,clean the original document feed rollers,...
if fax sudenly stops and wrinkle the orig. documents there is problem in scanner area

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1 Answer

Send Fax Issue


I have a brother intellifax 770 and I bought it used so their for I do not have the owners manual and I am having trouble setting it up and getting it to work. I can fax out but I just can't recieve faxes I can fax my daughter but when she faxes me she gets an error of 388 but she is able to fax and recieve faxes so we know her end is not the problem.

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1 Answer

Fax machine


just place documents into feeder, using the keypad, dial the fax number and press the start or send key.

Thank You,

Mikey

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Setting up fax machine to receive


Receive Mode Setting
On the operation panel, press the following buttons to select the appropriate receive mode.
  1. Press <Fax>.

  2. Press <Menu>.

  3. Press the right or left arrow button to select [Receive mode set], then press <OK>.

  4. Press the right or left arrow button to select the receive mode that best suits your needs, then press <OK>.


    FAX ONLY MODE: When you want to receive only faxes automatically with your machine, or have a dedicated telephone line for FAX use only.

    MANUAL MODE: When you receive mainly voice calls and sometimes faxes, or want to receive faxes manually.
    ANS MACHINE MODE: When you want to receive voice messages on your answering machine and receive faxes automatically.
    FAX/TEL AUTO SW: When you want to receive faxes automatically as well as voice calls.
    DRPD: When you have subscribed to a DRPD service with your telephone company.

  5. Press <Stop/Reset> repeatedly to return to fax standby mode.

Sending Methods Sending From Your Machine (Memory Sending)
  1. Load the document on the Platen Glass or the ADF.

    05sj00199_01.jpg
    Sending from the platen

    Important: When sending a double-sided document, set the document on the Platen Glass. You cannot scan double-sided documents from the ADF.


    mp830_adfguides.jpg


    Sending from the ADF

    *MP830 shown

  2. Press <FAX>.

  3. Adjust the settings for your document as necessary.

  4. Dial the recipient's number using the numeric keys or speed dialing.

  5. Press <Color> for color sending, or <Black> for black & white sending.

    • When the document was loaded on the Platen Glass:

      1. When the following message is displayed, load the next page on the Platen Glass.

        nextpagelcd.gif

        If you have only one sheet to scan, press <OK>..
      2. Press <Color> to send in color, or <Black> to send in black and white.

        IMPORTANT: If you do not press the same button you pressed in step 5, the machine does not start scanning.
      3. Repeat steps 5a and 5b to scan in all pages of the document.
      4. Press <OK>.

    • When the document was loaded in the ADF:

      The machine starts sending automatically after the document is scanned in.

      Note: Color sending is available only when the recipient's fax machine supports color faxing.
  • To cancel sending before sending a fax, press <Stop/Reset>.
  • To cancel memory sending while sending a fax, follow any instructions on the LCD after pressing <Stop/Reset>.
  • If the document remains in the ADF after pressing <Stop/Reset> during sending a fax, press <OK>. The remaining document is automatically fed out.

Sending From Your Machine (Manual Sending)
Use manual sending when you want to talk to the recipient before sending a document, or if the recipient does not have a fax machine that can receive automatically.
Caution:
  • With manual sending, you cannot use the Platen Glass to send documents.
  • You will need to connect a telephone to your machine if you want to talk to the recipient before sending a document.
Follow this procedure:
  1. Connect a telephone to your machine if you want to talk to the recipient before sending a document

  2. Load the document in the ADF.




    mp830_adfguides.jpg
    Sending from the ADF

  3. Press <FAX>.

  4. Adjust the settings for your document as necessary.

  5. You can lift the handset if one is connected to the machine.

  6. Dial the recipient's number using the numeric keys or coded speed dialing.

  7. Talk through the handset to the recipient. (If you hear a high-pitched signal instead of the
    recipient's voice, go to step 9.)

  8. Ask the recipient to set recipient's fax machine to receive faxes.

  9. When you hear a high-pitched signal, press <Color> for color sending, or <Black> for black & white sending. Then hang up the handset.

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1 Answer

Fax machine jams or stops loading document for a copy or sending fax


try to open your fax machine ang check paper feed gear maybe 1teeth of gear is broken..or maybe your machine incountered feeding timing error.

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