Question about GE ZIS420NR Side by Side Refrigerator

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Freezer freezes at top but not at bottom

Model ZIS42 GE Monogram. The freezer works fine at the top,for all the shelves, and the door. But it does not freeze anything in the baskets at the bottom of the compartment. All that food is cold but does not freeze. Setting is already on 7, doesn't seem to make a difference no matter how high it is turned up.

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  • 481 Answers

  1. first make sure the fan is coming on in the freezer. if it is not working then the fan motor may be bad or obstructed.
  2. then Check to see if there is any frost buildup in the back wall of the freezer. If so, it is not defrosting as it should.
  • possible causes:
  1. bad defrost timer
  2. bad defrost heater (in freezer)
  3. bad thermo switch in freezer
If you don’t know what these are then unplug the machine and let the ice melt in the freezer overnight with the door open. Then try it the next day, if is cooling fine then you need to have a service person replace one of the above items.
  • if you already checked this and think it is a different problem then let me know, i will help you figure it out. 
Mike  

Posted on Aug 01, 2008

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the next thing i would check on is the coils. make sure they are clean and the air around them is not obstructed and the condenser fan is running.  i am kinda scratching my head on this one because the freezer is working good on the upper shelves but not the bottom; even though heat rises. oh well, we will figure it out.
also if you have a thermometer that would be great. it would help to know the actual  temperature of the freezer, refrigerator and compressor/ coils. the best time to test the temperatures is in the morning when the doors have been shut all night.
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