Question about Canon BubbleJet i9950 InkJet Photo Printer

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My printer doesn't print yellow i checked the cartridges, did the different cleaning tests

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The yellow ink is finished or it's dry. You must clean it with hot water or to change it with another new one.

Posted on Mar 14, 2011

  • elsmichielse Mar 14, 2011

    i already did that so that's not the solution

  • bebeserban Mar 14, 2011

    If you changed with another new one and the printer doesn't print yellow, then the print head is not good, sorry.

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It could be that your cartridges need some cleaning. From the printer operator panel, while on Copy mode, press the Menu button > Tools > Maintenance > Clean Cartridges. Your printer will then print a page forcing ink through the cartridge nozzles and clean them from possible clogs and dirt.
If that doesn't help, try to re-seat your cartridges into the printer. You may also replace your cartridge with a different known working cartridge to determine if it's a faulty cartridge issue.

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I had the same problem with my Brother MFC 490 CW. It suddenly started printing yellow instead of black. I believe my problem was cause by a mislabeled third party black ink cartridge. The cartridge was labelled black but it had a yellow end piece. In any case I took out the black cartridge and replaced with another. Initially it made no difference I assume because some yellow ink was still in the tube. After 10 or so pages of printing the print turned darker. I also did three cleanings and unplugged the unit and then plugged it back in. I am not sure what if anything these latter two actions accomplished, but I wanted to report all I did in case they were actually part of the solution. My own conclusion is that it was simply a mislabeled cartridge.

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How do I correct this printing problem? My colored letters on the page print. Black print doesn't print onto the paper. I have a lexmark z615 printer.


Try to clean the print cartridge nozzles. On your computer, open the Lexmark Solution Center by going to the Start menu > Programs / All Programs > Lexmark Z600 Series > click the Maintenance tab > under Select Maintenance tool, select Clean to fix horizontal streaks > click Print. The printer will then print a test page forcing ink through the cartridge nozzles and clean them.
If that doesn't help, remove the black cartridge and try to manually wipe the cartridge nozzles with a slightly moistened soft cloth to clean it from dirt and clogs. After wiping the nozzles, reinsert the cartridge into the printer. Print a document again to verify that the problem is fixed.
If the problem continues, try to insert a different known working black cartridge to identify if it's a faulty cartridge issue.
If you still need assistance, please contact Lexmark Technical Support Center.

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1 Answer

My x5495 black and color cartridges are not printing. they have ink in them, but will not print. have cleaned cartridges and still will not work.


Try this approach:
  1. When you're on Copy mode, press the Menu button on the printer operator panel.
  2. Press left/right button until Tools is selected on the screen.
  3. Press check.
  4. Choose Maintenance.
  5. Press left/right button until Clean Cartridges is selected on the screen.
  6. Press check.
Your printer will then print a test page forcing ink through the cartridge nozzles and clean them. After the page is printed, try to print your document/file again to verify if problem is resolved.
You may also try to reseat the cartridges by removing both cartridges from your printer > close the printer cover > unplug/re-plug the printer into the power source to reset it > when the printer turns on, firmly re-insert the cartridges. Try to print again.
If that doesn't help, try to insert different known working cartridges.
If the problem continues, please contact Lexmark Technical Support Center for additional assistance.

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1 Answer

The printer is recognising that the Yellow is full but when I print out a test page the yellow doesn't print. Is this a printer or cartridge issue?


Hello,
try to do deep head cleaning, few times. If this doesn't helps you need to remove the ink's and print head and bottom of print head ( where are ink nozzles ) few times press on wet cloath.

Then repeat the deep cleaning.

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First try to replace the yellow toner cartridge. After that, try re-seating the cartridge (take out the cartridge and place it back in carefully making sure it is seated correctly). If this does not resolve the issue, clean the print heads and connections on the cartridge. This can be done by removing the cartridge and swabbing the connections with a Q-tip dipped in rubbing alcohol. Also, while the cartridge is removed, swab the connections to the cartridge that are inside the printer where the cartridge is seated.

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1 Answer

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HI there,

1. First, clean your printer. Get some spray-n-wipe cleaner and a clean cloth and clean the entire inside of the printer. Also ensure your paper isn't dirty. Now print a test page. Does the symptom persist?
2. Remove all jammed paper. Check the paper tray first. Look closely at the paper rollers nearest where the paper exits the printer; this is a common source of jams. If you’re trying to print labels, they will often jam just before exiting the printer.
3. Try to print a test page. Does the printer still jam? If you can find no source of the jamming, check the printer's message display window and refer to your user’s manual to look up the printer error code.

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