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Hi I am waiting for the gas fire installer to re-visit my home regarding a Paragon slimline 3 gas fire. The problem i am experiencing is the pebbles keep slipping down and I have to keep re setting them. Just this morning after contacting the shop I bought it from to ask for the fitter to come out and check this for me a pebble has fallen out and melted my carpet. can you please advice me in this matter.. Kind regades Yvonne Tipton

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Unless you just have to have the "Pebbles" look, I would suggest changing it over to the "Coal" look, as this is an option. Rather than having individual coals, they are formed into one piece. Therefore, they will not slide or pop out like the pebbles do,

The popping out may be caused by delayed combustion. This happens when gas builds up under the pebbles and finally ignites in a big, whooshing type explosion. Which can cause the small pebbles to pop or slide out of the firebox.

Hope this helped solve your problem. Please let me know.

Posted on Mar 14, 2011

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