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How do I rest it so it is new - Palm Pre Cell Phone

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You can reset your Palm Pre to its default factory settings by doing the following:

  1. Find and select the Device Info icon on your Pre (Fig 1 below).
  2. Scroll down to the bottom of the Device Info screen to Reset Options.
  3. You will see the following options: Restart, Partial Erase, and Full Erase.
  4. Tap Full Erase twice quickly and a box will pop up asking you to confirm.
  5. Click the Full Erase confirmation button and your device will be reset. The screen may go black for a few seconds and reset your device. This is normal!
PLEASE NOTE: Performing a full erase on your Pre will delete any applications you installed as well as any and all associated files & settings. It will also delete any media (videos, photos, music, etc.) you have stored on your Pre's internal memory. It will not howeverdelete data from an sd card if you have one installed and save your media there. If you are having issues with your Pre, you may want to attempt a Partial Erase first to see if the issue is corrected before you choose full erase. The process for a Partial Erase is the same as Full Erase, simply select Partial Erase instead.

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how do I rest it so it is new - surfblu.jpg

Posted on Mar 14, 2011


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