Question about Canon Office Equipment & Supplies

Open Question

When I want to scan I get a error message that the scanner is not connected, but the printer is working fine

Posted by on

Ad

6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Ad
MUKHTAR
  • 2017 Answers

SOURCE: error message on Epson 1640 XL scanner

try to fix the usb cable or just replace it and reinstall the drive software disk. bye.

Posted on Oct 01, 2007

Ad
bandana_gyrl
  • 181 Answers

SOURCE: scanner won't work but the printer does

Ok here is the answer you have all been waiting for - look on the CD that came with any HP printer for the mac and you will see that it is for 10.3.9 and 10.4. I bet you dollars to donuts you have the new 10.5 leopard software and you got the new printer for free from the apple store.

All is not lost - go to the hp website at www.hp.com and on the left side you will see a grey menu that says software and driver downloads click on it and type your product. The version right now is 9.7.1 once you get all the way through. DO NOT INSTALL THE HP INSTALLER FILE - it is the same as the CD.

Well on the off chance your using windows the same applies - delete the old software on your computer and follow the steps above. The version number you will need depends on what OS but just make sure it is the most recent and you should be fine.

Posted on Feb 28, 2008

  • 2 Answers

SOURCE: Error message

Hi toolpusher

Try going to CanoScan Toolbox > Settings and reset the 'defaults' button at bottom... this will restore factory settings and hopefully fix your problem... The other error message you can expect to get is "unable to scan - insufficent memory, check your **** space' (or something similar)... same fix works for both! ...Have had both messages on mine, sounds like a semi-regular conflict on some sort, but seems to be easily fixed. Good luck :-)

Posted on Sep 30, 2008

  • 1 Answer

SOURCE: HP LaserJet 3030 Message: Scanning error cannot connect

I had the same problem on XP and Vista and it turns out that if your don't have the HP Toolbox Running/starting up with pc this caused my problem. Once I lunched it to startup with I am able to scan using the Scan To Button on my Scanner.
-Cepedare

Posted on Dec 20, 2008

  • 240 Answers

SOURCE: I am trying to scan a document to my macbook, but

try to scan the document from the printer panel ..
hope this help..

Posted on May 15, 2009

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

I have a brother MFC 9440CN when I try to scan a document the error message comes up as not being connected to pc. The cable is definitly connected as the print option works fine. Can you help. Thank you.


Are you scanning from the PC, or are you scanning from the printer?

If the latter, the scanner is trying to send the document to a server software on the PC, which is probably not running; hence the "not connected" message.

Try acquiring a picture using Control Panel -> Scanners -> Acquire Image and see if it works. If it does, you must run (or reinstall) the Control Center software, and configure it as to where to store the Scan-to-File documents.

Nov 02, 2009 | Brother MFC-9440CN Laser Printer

1 Answer

Scanner does not work when requested from HP Director


Make sure the cable is plugged all the way in to the printer it gets loose for some reason and have had this problem my self many times. I replaced the US plug and mine went away but test the cable first.you can go to WWW.hp.com and support and read the Trouble bullitins for this printer and you will find a white paper or TSB on this.

Sep 28, 2009 | HP PSC 1315 All-In-One InkJet Printer

1 Answer

Scanner not working


Hi Jkey !

As per the information you have provided, I understand that you are receiving an error "No scan option refer to the documentation" on the printer, when you try to print from the front panel of the printer (I mean from the printer's side).

However, plz provide me the proper error message so that I can assist you in the best possible way. If you are unable to scan from the printer's side, then try to scan from the computer and check if it is working or not. It should work when you try to scan from the computer, if not there may be a communication issue between the two devices.

To check the communication perform the below steps:

IF the printer is connected via USB cable, then perform below steps:
Useful scripts For Windows XP:


To isolate the issue I suggest you to try scanning from the Windows Image acquisition(WIA) wizard on the computer.

Follow the below steps to Scan using WIA
1.Verify that the all-in-one product power is turned on and the printer cable is properly connected.

2.Click Start then Click All Programs then Click Accessories then Click Scanner and Camera Wizard.

3.Follow the Scanner and Camera Wizard instructions to scan images to the computer.

If you are able to scan fine using the above steps, please write back to me along with the exact error message.

With Regards
Mike.

Jun 27, 2009 | HP Photosmart 2575 All-In-One Printer,...

1 Answer

HP 7590 office jet pro scanner does not communicate


Hello,

The scanner function is not available when you are connected wireless, you must be connected via USB to your PC for the scanner to function correctly.

Buddy
Corporate Computer
Over 21 years of PC and printer support/repair

Jun 17, 2009 | HP Officejet Pro L7680 All-In-One Printer

2 Answers

Error message "Can not find camera.Please connect Omnivision SuperCam!" on my Vista laptop. Scanner works fine on my friend's XP desktop. Have tried all steps outlined in manual (several tim


On my Vista desktop it worked directly, but I had the same error message on my Vista laptop when the scanner was connected through an USB hub. Perhaps the power is not sufficient?
Then i plugged the connector directly into the laptop usb port 2.0, and the driver was automatically installed and works fine!

May 10, 2009 | Office Equipment & Supplies

2 Answers

USB NOT CONNECTED ERROR WHEN IT IS CONNECTED


This is a HP hardware/software error and HP has not fixed it.

The C4250 may report that "USB is not connected" but the printer works just fine and when you use the Microsoft Scanner and Camera Wizard to carry out a scan, it works just fine too. So the error message is wrong.

The Microsost Scanner and Camera Wizard can be found on the Control Panel.

May 05, 2009 | HP Photosmart C4250 Multifunction Photo...

1 Answer

Scanner error message. Will print from PC fine


The Scanner has died. If you Know someone else who has the same model but is not printing but scanning fine you can swop over the scanners. This solution don't work 100% of the time but i have fixed a few this way.

Apr 01, 2009 | Epson Stylus CX3200 All-In-One InkJet...

1 Answer

C4200 - says USB not connected when trying to scan


This is a HP hardware/software error and HP has not fixed it.

The C4250 may report that "USB is not connected" but the printer works just fine and when you use the Microsoft Scanner and Camera Wizard to carry out a scan, it works just fine too. So the error message is wrong.

The Microsost Scanner and Camera Wizard can be found on the Control Panel.

Mar 01, 2009 | HP Photosmart C4280 All-in-One InkJet...

1 Answer

HPSC1610 all in one


hi i have a same problem regarding to hp 1210 all in one printer .scanner .copier what i will do so that i can scan picture tnnx for answering my question this is my yahoo messenger alfredo_torreliza2000@yahoo.com plz send your answer to this yahoo messenger

Jul 20, 2008 | HP PSC 1210 All-In-One InkJet Printer

1 Answer

Scanner not working on my HP C4200 all in one


This is a HP hardware/software error and HP has not fixed it.

The C4250 may report that "USB is not connected" but the printer works just fine and when you use the Microsoft Scanner and Camera Wizard to carry out a scan, it works just fine too. So the error message is wrong.

The Microsost Scanner and Camera Wizard can be found on the Control Panel.

Dec 14, 2007 | Office Equipment & Supplies

Not finding what you are looking for?
Office Equipment & Supplies Logo

Related Topics:

365 people viewed this question

Ask a Question

Usually answered in minutes!

Top Canon Office Equipment & Supplies Experts

kakima

Level 3 Expert

102366 Answers

old marine
old marine

Level 3 Expert

1985 Answers

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

Are you a Canon Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...