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Mfc420cn brother fax machine

My fax machine will not accept or I can't dial out. I checked all the phone lines what else do I need to check. When I'm sending a fax it won't even dial the number please if you have any ideas I would love to know what I can do or what am I not doing. I have been using this fax machine for about 6 years so I'm not new to this machine.

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Looks as if either the line cord is plugged into the wrong jack, or the cord itself may be broken. Last to check is the relay. To do this,1st unplug the line cord, then unplug the power cord. Wait 15sec, then plug in the power cord. After it has booted up and in the ready mode, then plug the line cord back in. If the machine is still not working, get an estimate to replace the relay. Usually you'll find it better to replace the machine.

Posted on Aug 02, 2008

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On 6-4-2012 could send fax, now 6-07-2012 can't send or recievsed fax


Please check the settings on the fax machine. check the line to the fax and also the connectors, check using a phone to hear the dial tone.
If this seems good check if the fax dials the call, if not check the settings for pulse or tone and reset. If there is not dialling then the fax machine has problems that are serious which might need careful probing.

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I want to make sure I understand this completely. You get no dial tone from the fax machine when hooked up to VOIP. In the past, was there an audible dial tone from the fax, or did it just dial silently and give you an error if there was no tone? When you said you got a dial tone by connecting a phone to the ext phone port of "the machine" did you mean the fax machine? If you get a dial tone by running a phone through the fax machine, then the line is good. I have used a fax machine over Sunrocket before they went defunct, which used the same technology base as Vonage - so it should work. If you used to get an audible dial tone when using the fax, and no longer do, and you are geting a dial tone on a regular phone that is connected to the ext. port of the fax machine, then the problem has to be in the fax machine itself, not the VOIP. If you can verify that, we can go from there.

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Have you taken and old phone and pluged the old phone into the wall and check for a good dial tone? Have AT&T to check your phone line, they will check the line up to the building, you check the rest of the line.

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1 Answer

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Check your phone line with a regular phone. Your fax machine is not finding a dial tone.

Plug the phone line into the LINE port of your fax machine.

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1 Answer

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Is the fax sensing the paper you put in to send out? Check the little black levers that poke into the document area. They should move freely when you touch them gently with a finger, and return quickly when you take your finger off. If it can't sense the paper it won't try to send a fax. If, when the paper is inserted, the display changes from whatever it said to anything else, the paper is being sensed.
Let's try dialing manually. Just left of the 1 key is a button labeled "Hook." Pressing that will take the telephone line "off-hook," like picking up the receiver of a phone. You should hear a dial tone -- if not, try adjusting the speaker volume with the buttons just right of the numbers. Once you get a dial tone, dial a number, whether it's another fax, or your own cell phone. As far as the phone company is concerned, your fax is just a phone, calling another phone. If you can make a call, and the phone at the other end rings, we're closing in on the problem. If you can dial another fax machine manually, you can still turn this into a fax call, assuming there's paper ready to fax. After the distant fax answers, touch the Start button, and your fax should take over. If you can't dial manually, try unplugging your fax from the phone line, and replacing it with a regular phone. Can you make calls with it? If not, the fax is no longer a suspect - you have a phone line problem.
Are you at a business where you need to dial 9 to get an outside line? It's easy to forget that detail when you're using a fax, but it has to dial out just like any other phone on the system.
If you can't get a dial tone at all with the fax, but it works with the phone alone, the main board in the fax is probably bad. If you can dial manually, using the Hook switch, but the same number doesn't work when you dial xxx-xxxx-Start, that sounds like a main board problem, too.

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Very strange that there a no other symtoms.

Are you sure you are plugged into the LINE port of the fax machine?

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First, check your fax's phone line. Put a regular phone on it and check for dial tone and line noise. If the line is dead or noisy, this will cause a problem. 
You can also try dialing your fax number from another phone and see if the fax unit picks up the line and starts initiating communication. (sounds like modem noises)

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If you have a hand set try to use it as a phone. If no dialing tones are present check the phone line connection. If the fax is well connected there is a good chance that you need a part for the machine.

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