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Hi, My computer does not detect my CD PCL-350KM webcam with headset. What can I do?

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This problem can occur if:

(1) You previously installed a Logitech Webcam.
(2) The LifeCam drivers are installed incorrectly.

Solution:

Method 1: Update the LifeCam drivers in Device Manager
Open Device Manager.
In Windows Vista, click Start , type devmgmt.msc in the Start Search box, and then press ENTER.

If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
In Windows XP, click Start, click Run, type devmgmt.msc, and then click OK.
Expand the following entries:
Sound, video , and game controllers
Imaging Devices
Look for a black exclamation point (!) on a yellow field next to a device. The exclamation point indicates that the device has a problem. Right-click the device, and then click the option that corresponds to your version of Windows:
In Windows Vista, follow these steps:
Click Update Driver Software.
Click Browse my computer for driver software.
Click Browse.
In the Browse For Folder dialog box, move to the following folder and then click OK:
C:\Program Files\Microsoft LifeCam\Driver32
If a driver is not found, try the following folders:
C:\Windows\System32\Drivers
C:\Windows\Inf
Click Next.
In Windows XP, follow these steps:
Click Update Driver.
Click Install from a list or specific location (Advanced), and then click Next.
Click to select the Include this location in the search check box, and then click Browse.
In the Browse For Folder dialog box, move to the following folder and then click OK:
C:\Program Files\Microsoft LifeCam\Driver32
If a driver is not found, try the following folders:
C:\Windows\System32\Drivers
C:\Windows\Inf
Click Next.

Method 2: Download and install the latest software
To download the most recent version of the LifeCam software, follow these steps:
Visit the following Microsoft Hardware Web site:
http://www.microsoft.com/hardware/downlo...
Click Software for Microsoft internet communications (webcam and headset) products.
In the Select type of product box, select Webcams.
In the Select your product box, select your LifeCam product.
In the Select your operating system box, select your version of Windows.
In the Select your operating system language box, select your Windows language.
Click Go.
Click the link to download the most recent version of the LifeCam software.
Microsoft knowledge bank.

Posted on Mar 14, 2011

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