Question about HP PSC 1315 All-In-One InkJet Printer

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Cartridge stalled cartridge gets stalled after one or two page printing, at the time of stalling the cartridge the end of the paper also gets jammed before it comes out from the printer.

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  • jbrug Aug 04, 2008

    I'm having the same problem. Couldn't find anything in user manuel re stalled cartridge. Maybe we bought our printers on the same day?

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  • 181 Answers

You need to clean the rollers in the back panel of the printer.

Unplug the printer while it is powered on and remove the back panel. Get a damp cloth (not too wet) and wipe off the rubber rollers in the printer as well as on the panel. Replace the panel and open the front where you load the cartridges in. Move them back and forth from side to side and make sure nothing is blocking them from moving. Plug printer back in. It should come on by itself and initialize.

Print a page from your computer. It should now only feed a single sheet at a time without causing a carriage or paper jam.

Posted on Aug 07, 2008

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2 Answers

Bought this printer used. No manual came with it. There is a constant orange arrow pointing down. Help Margaret


Hello Margaret, I found the manual for the DeskJet here: http://h10032.www1.hp.com/ctg/Manual/c01372490.pdf
You can view it by clicking the link or you can print it out. Hope that helps.

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HP 6940 print head jammed.resume light flashing


Welcome to FixYa!

Usually print head/carriage jam is caused by paper jams or previously cleared out paper jams that left a small torn paper inside the printer.

Turn off the printer by pressing and releasing the power button.
After the printer turns off, press the power button to turn the printer on again.
The printer might go through a warm-up period of up to 2 minutes. Lights might flash and the print carriage might move. Wait until this warm-up period is complete. Then try to print a self-test page. If it is able to print, the issue is resolved. (See instructions at the end of this article on how to print a self-test page.)

If the printer does not turn off, clear any paper jam. Press the resume button on the printer front panel. If the paper jam does not clear, continue with this procedure.

Leave the printer turned on, disconnect the power cable from the printer, and then disconnect the USB cable from the back of the printer.

Push the two latch handles on the rear access door of the printer toward each other, and then remove the door. Please refer to the image below.

jas247_32.gif
Remove any paper that is inside the printer by pulling the paper out from the back of the printer.
If the paper jam cannot be removed from the back of the printer, raise the printer cover, remove the paper jam from the front of the printer, and then lower the cover.
Remove the paper carefully. It is possible to damage the printer when removing paper from the front of the printer.

Reconnect only the power cable. If the printer does not automatically turn on, turn it on by pressing the power button.

Again, the printer might go through a warm-up period of up to 2 minutes. Lights might flash and the print carriage might move. Wait until this warm-up period is complete. Then try to print a self-test page. If it is able to print, the issue is resolve. (See instructions at the end of this article on how to print a self-test page.)

If the Power light is blinking and the print carriage is still in a stalled position, continue with this procedure.

With the printer turned on, open the printer cover. The print carriage might move into the access area automatically. Allow it to move to that position.
If the print carriage does not move automatically into the access area, turn off the printer by pressing the power button.

Disconnect the power cord from the back of the printer.

Looking in through either the ink cartridge access door or the output paper tray, make sure that no obstructions under or around the print carriage are blocking it from moving.

Make sure that the print carriage can move freely across the width of the printer by gently pushing the print carriage to the left and then to the right. Clear any obstructions.

Remove and reinstall the print cartridges. Make sure that it is properly installed back.
Close the printer cover and connect back the power cord.
Print a self-test page. If it is able to print, the issue is resolve. (See instructions at the end of this article on how to print a self-test page.)

To print a self-test page, make sure the printer is turned on. The USB cable of the printer to the computer must be disconnected to make sure that we are isolating the printer problem.

Press and hold the Print and Cancel button at the same time. Make sure that the printer is loaded with paper. The self-test page will like the image below.
jas247_7.jpg

Keep me posted of your developments.
Thank you for using FixYa.
Jas247

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2 Answers

Paper Jammed. Have appeared to remove all paper. But I keep getting "Carriage Jam, open door, clear carriage jam then pres OK" message. Message on my computer screen says "The print cartridge carriage is...


HP support has extensive documentation for both paper and carriage jams for your model:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00304007&lc=en&dlc=en&cc=us&lang=en&product=391182

I hope this helps!

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1 Answer

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I changed the cartridge and it now works. I resent this though because it had been merrily printing before it decided it would stop and I have had to waste a three quarters full cartridge! I just hope the new one does not go the same way

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1 Answer

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Sounds like an issue with the print carriage. When it's out of alignment and tries to print, it can make awful noises. HP.com has a web page that describes a number of troubleshooting steps when you have print carriage issues:

Carriage Jam Errors

There's also a related web page having to do with the noise coming from the printer:

Noisy Print Carriage

Hope this helps. Good luck.

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1 Answer

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change the printer settings on your ms office.

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3 Answers

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hmmm...not too good on this one. Seems that maybe there's some paper jamming the runners or mechanism under the head carrier. Check that first, but be careful, since it's delicate under there

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1 Answer

PRINTER CARTRIDGE STALLED


Clean the rollers, and if the it stalls again just tap the off button and that should reset it and should cont. printing.

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1 Answer

Message Ink Cartridge stalled


the machine needs servicing, something is causing the carriage to stall

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