Question about Dell 962 Photo All-In-One InkJet Printer

1 Answer

Dell 962 printer

I get a "remote fax error" when trying to send a fax. The sending fax machine just gets a dial tone and the fax will not be transmitted because my machine will not allow it to?????

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Genius:

    An expert who has answered 1,000 questions.

  • Dell Master
  • 1,043 Answers

Remote fax error means there is something wrong on the receiving end, not with your fax.
It could be that it can't negotiate the handshake with your machine (that static noise it makes when it first connects).
Or it's not set to a receive mode.

Have you tried just calling the remote fax with your phone to see if you can hear that it is in a recieve mode (you'll get the static) or that it's not going to an answering machine by mistake (a common problem)

Posted on Aug 01, 2008

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

2 Answers

Why is my fax machine not working? it reads no dial tone when i try sending a fax and i cant recieve either


make sure it is plugged in right in the back.try using a different phone jack in the house

Jul 12, 2009 | Epson Stylus NX300 All-In-One InkJet...

1 Answer

HP OfficeJet 4215 can not send fax


Check for dial tone at the fax machine

Plug in a telephone on the cable from the wall.
Do you get a dial tone?
Yes,
Something is wrong with the fax machine.
No,
Call the phone company or a telephone repairman.

May 27, 2009 | HP OfficeJet 4215 All-In-One InkJet...

1 Answer

Cannot get the machine to send a fax


check phone line, does dial tone sound when normal phone is connected to phone jack in wall.

Check that you have connected phone wire to right socket behind printer. Some models have 2 diffrent ports for phone line ...

Upgrade firmware.

May 04, 2009 | Printers & Copiers

1 Answer

I am unable to send fax, I get a 'phone line error' message. The phone line is fine, I checked it by pluging a seperate phone into it. When I go to 'On Hook Dial' I do not get a dial tone on the fax...


Please check the dial tone by following the instructions given below:
1. Press "Fax Mode."
2. Press "Menu."
3. Press "Up Arrow" or "Down Arrow" repeatedly until On Hook dial is highlighted.
4. Press "Select" twice.
You can now hear the dial tone of the telephone line.
5. Enter the number to which you want to send a fax.
Note: Press the keypad numbers to use an automated answering system.
6. Press "Start Black."

Mar 29, 2009 | Lexmark X8350 Print, Scan, Copy and Fax...

2 Answers

Hi, Remote Fax Error being displayed


Set the DRPD in the settings to 9600 and then try send a fax ...

Jan 29, 2009 | Dell 924 All-in-One InkJet Printer

1 Answer

GET "NO DIAL TONE" ERROR.


I must tell you that this is not a printer issue, since printer does not have inbuilt fax capabilities....Actually you are trying to send fax from the computer using a Data Fax Modem. Printer just used for scanning and printing documents for fax...

1. Please check if your computer have Fax modem.
Look at the back of the system tower, if you see a phone jack port (probably two of them).

2. If yes then , you need to have a telephone cable directly from wall (not the ethernet cable coming from DSL modem), fax works on analog signals which is possible only from telehone line.

If your phone line is working, there is no chance the it will give you error again for NO Dial tone

Nov 07, 2008 | Dell 924 All-in-One InkJet Printer

1 Answer

Printer can't send or receive faxes


Same problem here - I got it work:

- Error Correction: off
- V34: off

(both Menu -> Fax-Setup - All Faxes)

- detect-dial-tone: off

(Menu -> Fax Setup - Fax Send setup - detect dial tone)

:-) Stefan

Aug 30, 2008 | HP LaserJet 3055 All-In-One Printer

1 Answer

Dell AIO 962 can't get a dial tone


There are 2 phone jack ports on the back of the 962.
One for line, one for phone.
You want to plug the phone line into the port that says "line" or "Fax".
If it's plugged into the wrong one, your fax machine will not get a dial tone.

Jul 31, 2008 | Dell 962 Photo All-In-One InkJet Printer

2 Answers

Fax machine stoped receiveing fax


First, check your fax's phone line. Put a regular phone on it and check for dial tone and line noise. If the line is dead or noisy, this will cause a problem. 
You can also try dialing your fax number from another phone and see if the fax unit picks up the line and starts initiating communication. (sounds like modem noises)

Jul 30, 2008 | Brother MFC-7820N All-In-One Laser Printer

1 Answer

Hi, Remote Fax Error being displayed


What happens if you dial the remote fax number as a voice call on another phone? Does that number pick up? Does it give you the modem handshake noise? If not, the remote side has a problem.
Can you fax other numbers? What happens when you dial your own fax line from another phone? If your fax does not pick up and talk to you, your fax may have a problem.

Jul 24, 2008 | Dell 962 Photo All-In-One InkJet Printer

Not finding what you are looking for?
Dell 962 Photo All-In-One InkJet Printer Logo

165 people viewed this question

Ask a Question

Usually answered in minutes!

Top Dell Printers & Copiers Experts

Prashant  Sharma
Prashant Sharma

Level 3 Expert

1127 Answers

Rick Johnson
Rick Johnson

Level 2 Expert

84 Answers

sunmaid

Level 1 Expert

3 Answers

Are you a Dell Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...