Question about Dell 962 Photo All-In-One InkJet Printer

1 Answer

Fax setup I just got my dell 962 from my brother in law. I am trying to use it as a fax and it rings when the fax is coming in but never connects and prints. I did an online fax test and it sent me an email saying successful but never printed a fax.

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Genius:

    An expert who has answered 1,000 questions.

  • Dell Master
  • 1,043 Answers

In the menus of that printer is has the options on how to answer, and on what ring.
There is also an enable and disable on answer mode.
Go through the menu's to see what it is set for.

Here's the link to Dell's owner manual for that printer.

http://support.dell.com/support/edocs/systems/962/en/index.htm

Posted on Aug 01, 2008

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

2 Answers

Dell V715w wont receive faxes


To receive a fax automatically:
  1. On the printer control panel, press the Setup setup_icon%281%29.jpg button, then use the menu to select Fax Setup, Ringing and Answering, and then Auto Answer.
  2. Select On and then press OK to save the settings.
  3. Select Pick Up On and set the number of rings, then press OK to save the settings.

To receive a fax manually:
  1. On the printer control panel, press the Setup setup_icon%281%29.jpg button, then use the menu to select Fax Setup, Ringing and Answering, and then Auto Answer.
  2. Select Off and then press OK to save the settings.
  3. When the telephone rings and you hear fax tones when you pick up the handset, press the Start button on the printer or *9* on the telephone attached to the printer.

Oct 25, 2011 | Dell All-in-One Multifunctional (v715w)...

2 Answers

How do I receive faxes with the 240c


Hi,


Manual mode turns off all automatic answering functions unless you are using the Distinctive Ring feature or you are using an external answering machine on the same line as the Brother machine.


*Distinctive Ring is a function of your Brother machine that allows a person with one line to receive fax and voice calls through two different phone numbers on that one line. Brother uses the term "Distinctive Ring," but telephone companies market the service under a variety of names, such as Custom Ringing, Personalized Ring, Smart Ring, Ring Master, Ident-a-Ring, Ident-a-Call, Data Ident-A-Call, Teen Ring, SimpleBiz Fax & Alternate Number Ringing and BT Call Sign.
  1. Setting the Receive Mode
    1. Press Menu.
    2. Press the up or down arrow key to select Initial Setup.
    3. Press OK.
    4. Press the up or down arrow key to select Receive Mode.
    5. Press OK.
    6. Press the up or down arrow key to select Manual.
    7. Press OK.
    8. Press Stop/Exit.

Receiving Faxes in Manual Mode
  1. Lift the handset of a telephone that is on the same line as your Brother machine.
  2. When you hear the sending machine's fax tones (short beeps that occur at regular intervals), do one of the following:
    • If the telephone you answered is near your Brother machine or connected to its EXT jack(socket), press Black(Mono) Start or Color(Colour) Start.
    • If the telephone you answered is not connected to or near your Brother machine, press *51 (*91 for New Zealand) on its dial pad.
  3. Your Brother machine will produce receiving tones.
  4. Replace the telephone handset. Your Brother machine will begin to receive the fax.

< Easy Receive (Fax Detect) >
The Easy Receive (Fax Detect) feature allows you to receive faxes in Manual Mode by simply lifting the handset of a telephone that is on the same line as the Brother machine. Your Brother machine will automatically generate fax receiving tones, at which point you can replace the telephone handset and wait for your fax to be received and printed.

Your Brother machine's Easy Receive (Fax Detect) feature is turned ON by default. To adjust your Brother machine's Easy Receive (Fax Detect) setting, please follow these steps:

  1. Press Menu.
  2. Press the up or down arrow key to select Fax.
  3. Press OK.
  4. Press the up or down arrow key to select Setup Receive.
  5. Press OK.
  6. Press the up or down arrow key to select Easy Receive or Fax Detect.
  7. Press OK.
  8. Press the up or down arrow key to select On, Semi or Off. *In some brother machines, Semi may not be in the options.
    If you choose Semi, your Brother machine will only answer an incoming fax if you answer using its handset or by pressing the Hook, Hook/Hold, Hold, Speaker Phone or Tel/R key on its control panel.
  9. Press OK.
  10. Press Stop/Exit.

Note Here are a couple of points to keep in mind:
  • If Easy Receive (Fax Detect) is ON, but your Brother machine doesn't automatically answer the incoming fax when you lift the extension telephone's handset, press *51 (*91 for New Zealand).
  • If you send faxes from a computer that is on the same telephone line as the Brother machine and the Brother machine intercepts the calls, turn Easy Receive (Fax Detect) OFF.

Please post your feedback and Vote if the problem resolved as per your satisfaction.

Jul 14, 2010 | Brother Multi-Function Center MFC-240C...

1 Answer

We changed our telephone package last week, eliminating the dedicated fax line to one multi-ring line. The faxes aren't coming through now. Any suggestions?


You will have to set the Multi-ring pattern in the Printer Fax Setup to distinguish between the phone ring and fax ring

Press Setup button
Scroll to Advanced fax setup ( Press OK )
Choose Distinctive Ring Pattern ( DRP )
Set the multi-ring you have been assigned for Fax
Press OK -
Try dialing the no., the Fax should ring
Try sending Fax or Recieving, it should work.

Also, Turn off the ECM
under SETUP - FAX Settings - ECM ( Error correction mode ) - Turn it OFF

Jul 06, 2010 | HP Photosmart C7180 All-In-One InkJet...

1 Answer

Setting Fax to Respond to Fax Ring Signal on Dual Use Line


The Brother machine has setup for Distinctive ring, you pick the ring pattern that Embarq provides. The Brother instructions are in the operators manual. All Brother machines have this setup, not sure about others.

Aug 11, 2009 | Canon imageCLASS MF5750 All-In-One Laser...

1 Answer

Can't send/receive fax


Fax machines are ANALOG devices and will not work reliably on a DIGITAL phone line.

Jan 30, 2009 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

Fax doesn't recognize incoming phone call


Try this: using a cell phone, call your fax. Listen on the cell for a busy signal, fax tones, dial tone, etc. If the fax does not answer the cell, check the following: make sure the phone line is plugged into the LINE jack on the fax, NOT THE PHONE JACK. The phone jack is to connect a TELEPHONE to the fax. If problem still exists, press MENU on your MFC, and scroll to GENERAL SETUP, FAX. Scroll to SETUP RECEIVE, and, after writing down the settings, try changing the RING DELAY or RING TIME settings. If problem is still there, press CLEAR/BACK button until GENERAL SETUP appears on screen. Scroll down to INITIAL SETUP, and select RECEIVE MODE. Try changing RECEIVE MODE settings. Write them down before you change anything.

Sep 01, 2008 | Brother MFC-5840CN All-In-One InkJet...

1 Answer

Dell 962 printer


Remote fax error means there is something wrong on the receiving end, not with your fax.
It could be that it can't negotiate the handshake with your machine (that static noise it makes when it first connects).
Or it's not set to a receive mode.

Have you tried just calling the remote fax with your phone to see if you can hear that it is in a recieve mode (you'll get the static) or that it's not going to an answering machine by mistake (a common problem)

Aug 01, 2008 | Dell 962 Photo All-In-One InkJet Printer

2 Answers

How to receive faxes automatically


First this is a good machine, I use the same one and have my fax setup for the same thing. If you have a (TAD) Telephone Answering Device first you have to set up your phone to pick up before the fax, do this by setting the phone to pick up on three rings and the fax to pick up on four. Go to Menu/Fax/Setup Receive/Ring Delay. While there make sure Easy Receive is on. The machine itself will distinguish between regular calls and facsimiles and will display this info at the time of the call on its LCD screen, make sure you are using the line connection and not the phone connection. Hope this helped.

Jul 01, 2008 | Brother MultiFunction Center MFC-440CN...

1 Answer

Fax


you must to enter at menu or setup in your fax and turn on auto answer,and to chose number of ringing before fax answer

Feb 28, 2008 | Dell 962 Photo All-In-One InkJet Printer

2 Answers

Ringing while fax comes through


there should be a setting in the menu options, under fax setup to reduce the ring volume as well as the amount of rings before the machine picks up.

Jun 21, 2007 | Brother FAX 930 All-In-One Thermal Printer

Not finding what you are looking for?
Dell 962 Photo All-In-One InkJet Printer Logo

Related Topics:

67 people viewed this question

Ask a Question

Usually answered in minutes!

Top Dell Printers & Copiers Experts

Prashant  Sharma
Prashant Sharma

Level 3 Expert

1127 Answers

Rick Johnson
Rick Johnson

Level 2 Expert

84 Answers

sunmaid

Level 1 Expert

3 Answers

Are you a Dell Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...