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Dear Sir, We have a BENQ S2W 3300U scanner in our office. Since two days, we cannot use it since it is giving some noise when the power is plugged in. Can you please help us. Thank you in anticipation, Kuwait.

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  • admin8112 Mar 14, 2011

    Thanks Azraelsrl for your immediate reply

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  • BenQ Master
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The noise is generated by the belt that moves the scanning head - it's no longer firmly attached to the gear and it skips over the teeth. This is caused bu a defect in the head - it's stuck, mechanical fault.
You will have to dismantle the scanner to find out why it's stuck and if it's repairable - but i doubt it since this is usually caused by a damaged data cable and this is unfixable.
Better just cut your losses and buy a new one.

Posted on Mar 14, 2011

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