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I have only just acquired a computer and I cant seem to access one of my disk drives. It has little buttons which needs to be depressed and it slides open. The top drive works okay but the second one wont release. Just wondered if you can suggest something before I spend MORE money on getting an engineer out? Thanking you

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The only thing i can think of is for you to check the back of the drive and make sure the power cable is plugged in all the way (or at all). It's usually a white 4 pin connector.

If the drive is getting power, it should eject the tray. If not, then it's an internal problem with the drive, like a bad motor, or gear.

Hope that helps,

Geno

Posted on Aug 01, 2008

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Posted on Jan 02, 2017

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Components check
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Observe the back disk for damages either as scratches or dirt particles. Any oberavable dirt particles would require cleaning with disk device cleaner kit acquirable at retail.
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