You can uninstall norton, then reinstall it, and see if the problem persists. Something might have got corrupted, during installation, causing it to not function the way it should.
If this does not work you can double check if you have started off with the correct installation files.
I have had a problem with norton, when downloading trial versions, after doing full (destructive) system restores, so I can insert my license key; however, it would not accept the key and wanted nothing but payment. I had to get a technician and he gave me the correct link (url) to download trials fromso the trial version stopped being a pest. As Norton is very secure so it gives trouble with registration. So if uninstalling and reinstalling does not work, (probably will) you might need to go with the technician and be patient
Tell me if that helps.
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