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I can't power down my passport. When I right click on the safely remove hardward icon, click on the drive to close and click stop, it tells me: "The device 'Generic volume' cannot be stopped right now. Try stopping the device again later." I tryed last night and now again this morning. I have nothing else running. I even did a warm reboot and tred again - - same message. I JUST installed my passport yesterday July 31st (it's the first time I'm using it). It's a 160GB drive. S/N wxc208428132

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  • gavv Aug 08, 2008

    Thanks for the comments. I've also learned that Norton or other anti-virus protection software can interfere with the "safely removing hardware" option. Disabling the software does allow the external drive to power down. Also, instead of just unplugging, an IT expert recommended that it would be safer on the drive information to power down the computer competely and then unplugg (a pain, but effective).

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This should be simple. It seems as though your PC is still communicating to your passport in the background. Make sure you are not copying/cutting and pasting anything to or from your passport.

Personally, I remove my thumbdrive without going through the proccess of: "Safely Removing Hardware". But this only because I know that my computer is no longer communicating to it, and because it not a matter of life and death to me if my data is erased.

But don't get me wrong, I do not reccomend pulling your device out "Unsafely". What I'm trying to say is, as a last resort, I would personally pull it out.

Anyway, completely shut down or disable all programs that may be communicating to this passport.

Then try "Safely Removing Hardware".

Posted on Aug 01, 2008

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