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Press and hold the
Sleep/Wake button and Volume Down button simultaneously for at least
eight seconds or until the Apple logo appears. You may need to repeat
this step. If the above step did not work, try connecting iPod to a
power adapter and plug the power adapter into an electrical outlet, or
connect iPod to your computer. Make sure the computer is turned on and
isn't set to go to sleep. Try resetting the iPod while it is connected
Try holding the menu button and center button at the same time. this should reset the ipod completely. Its a force power up and power down similar to Zapping your PRAM on a computer. this should reset the configurations Hopefully that helps
Ensure that you
have an active Internet connection as new versions of iTunes and iPod
Software may need to be downloaded to your computer.
Download and install the latest version of iTunes if you do not already have it installed.
Open iTunes, and then connect your iPod to your computer using the USB or FireWire cable that came with your iPod.
After a few moments, your iPod will appear in the Source panel in iTunes.
Select your iPod in the Source panel and you will see information about your iPod appear in the Summary tab of the main iTunes windows.
the Restore button. You will be prompted with one or more restore
options that may prompt iTunes to automatically download the latest
iPod Software. The 4 possible restore options are:
Restore Option 1: Restore - Restores with same iPod Software version already on iPod.
Restore Option 2: Use Same Version - Restores with same iPod Software version already on iPod even though a newer version is available.
Restore Option 3: Use Newest Version - Restores with the latest iPod Software available.
Restore Option 4: Restore and Update - Restores with the latest iPod Software available.
If you are using a Mac, a message will appear prompting you to enter an administrator’s name and password.
progress bar will appear on the computer screen indicating that the
first stage of the restore process has started. When this stage is
completed, iTunes will present one of two messages on screen with
instructions specific to the iPod model you are restoring.
Restore Instruction 1: Disconnect iPod and connect it to iPod Power Adapter (typically applies to older iPod models).
Restore Instruction 2: Leave iPod connected to computer to complete restore (typically applies newer iPod models).
the stage 2 of the restore process, the iPod will show an Apple logo as
well as a progress bar at the bottom of the display. It is critical that the iPod remains connected to the computer or iPod Power adapter during this stage. Note: The progress bar may be difficult to see since the backlight on the iPod display may be off.
stage 2 of the restore process is complete and the iPod is connected to
the computer, the iTunes Setup Assistant window will appear asking you
to name your iPod and choose your syncing preferences similar to when
you connected your iPod for the first time.