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My printer is X4690. I have been using the scan function quite frequently. Today it won't work. It is getting stuck on "downloading applications". I have tried to reboot it but it persists. Print function and copy function are fine.

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The drivers for the scanner might have been corrupted
you might have to uninstall the printer/scanner restart your computer then reinstall the printer/scanner and its drivers
click start control panel administrive tools computer management device manager scroll to ports(COM&LPT) + to expand you should see a communication port and Ecp printer port you might see a yellow?question mark this will mean you need to install a new driver for this device right click you will have options to update driver,disable,uninstall or select properties again you will have the similiar options plus you can troubleshoot
hope this helps don

Posted on Mar 13, 2011

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I have a Lexmark X4690 and I can't scan. I am running Mac OS 10.6.8 and when I try to scan it says that the printer can't be found. Printing works fine.


A quick fix for most communication errors can be achieved by resetting the printer and/or rebooting the PC. Frequently, issues are caused simply by a break in the signal sent from PC to printer or vice versa. Unplugging and re-plugging the printer allows the small amount of on-board memory on the printer to be cleared, with the result that the PC recognizes the machine properly. Programs continuing to run in the background of the operating system (OS) can cause the signal to be lost. Rebooting the PC ends all programs that may be running and makes a 'clean' start, allowing the signal to be detected.

Sep 11, 2011 | Lexmark X4690 Wireless InkJet Printer

1 Answer

I love my printer/scanner but since I have a new laptop I am unable to scan to my old laptop or new one. When I press scan I get the option of network "s" then ****. can't remember this...


Hello,
On the following link you can find an online version of the Lexmark X4690 user manual.
http://www.lexmark.com/publications/pdfs/2007/4650/v12364191_en.pdf
Also, did you install the driver on your new laptop? You might try doing that.
Drivers can be found here.

May 30, 2011 | Lexmark X4690 Wireless InkJet Printer

1 Answer

My lexmark x4690 will not scan. it prints fine.


A quick fix for most communication errors can be achieved by resetting the printer and/or rebooting the PC. Frequently, issues are caused simply by a break in the signal sent from PC to printer or vice versa. Unplugging and re-plugging the printer allows the small amount of on-board memory on the printer to be cleared, with the result that the PC recognizes the machine properly. Programs continuing to run in the background of the operating system (OS) can cause the signal to be lost. Rebooting the PC ends all programs that may be running and makes a 'clean' start, allowing the signal to be detected.

Apr 27, 2011 | Lexmark X4690 Wireless InkJet Printer

1 Answer

Cannot scan on my lexmark x4690 printer. Please help me to get this machine working properly. It use to work at one point, but I don't know what happened that it's not working currently.


A quick fix for most communication errors can be achieved by resetting the printer and/or rebooting the PC. Frequently, issues are caused simply by a break in the signal sent from PC to printer or vice versa. Unplugging and re-plugging the printer allows the small amount of on-board memory on the printer to be cleared, with the result that the PC recognizes the machine properly. Programs continuing to run in the background of the operating system (OS) can cause the signal to be lost. Rebooting the PC ends all programs that may be running and makes a 'clean' start, allowing the signal to be detected.

Apr 13, 2011 | Lexmark X4690 Wireless InkJet Printer

1 Answer

It says "downloading application list",


i had same issue,even after updating drivers from web site.

I solved it by downloading adobe reader,rebooting pc,then(and this is very important)unplugging the printer,AND the router for about 1min.

When i started the scan again,i selected the "scan to adobe reader"option.It all works fine,im thinking of leaving the printer unplugged from the mains till i use it,and the wireless router of course.I have a lexmark all in one x4690.

Feb 28, 2011 | Lexmark X4690 Wireless InkJet Printer

2 Answers

I donot know how to scan


Make sure the Lexmark X4690 scan software is already installed on your computer. You can insert the install disk that came with your printer to install the Lexmark OCR scan software used for scanning documents to your computer.
For the instructions on how to scan, you can refer the Lexmark X4690 user's guide which can be accessed (on Windows) by going to the Start menu -> Programs -> Lexmark X4600 Series -> User's Guide. Scroll to page 87 for the instructions on how to scan.
You can also download the Lexmark X4600 Series User's Guide for free using this link.
I hope this information has been helpful. Thanks.

Jan 05, 2011 | Lexmark X4690 Wireless InkJet Printer

1 Answer

X4690 doesn't have Mac Productivity bundle???


The updated driver found in the Lexmark website should include the Productivity Studio application, however, the OCR scan software can be installed using the installation cd that came with the printer. Here's the link to the Lexmark website where you can download the Lexmark X4690 updated driver, http://bit.ly/aF110u. Download and install the software. Hope this helps. If you're going to encounter an issue or you'll need more assistance, just leave a comment and I'll get back to it. Thanks.

Jun 03, 2010 | Lexmark X4690 Wireless InkJet Printer

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