Question about Pioneer Televison & Video

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Several blu ray discs will no longer play in either player. Sony BDP-S300 and Pioneer Elite BDP-09FD. Have updated to most recent firmware released from both companies. Have performed factory reset and deleted any stored information from both players. However, more and more of my blu ray discs are coming up as CAN'T PLAY or UNKNOWN DISC.

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  • 2JackRussell Mar 16, 2011

    It duplicated actions that I had already taken on my own. Was only confirmation that I had done all that I could. No real solution provided.

  • Anonymous Mar 27, 2014

    unknown disc error

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This is the troubleshooting procedure for the Sony, I had one that did the same thing, and this resolved my issue. Hope it will resolve your's as well.

Follow the steps below to troubleshoot if the BD player cannot read or play a disc:
IMPORTANT: Prior to following the steps below, go to the Drivers & Software section of the Sony® eSupport Web site to check for available firmware updates. If a firmware update is available, it will be posted there with a list of improvements over the original or any previous firmware version. Some disc playback issues may be resolved by ensuring the BD player has the most current firmware installed.

  1. Ensure the Easy Setup procedure has been completed on the BD player. NOTE: Can't play DISC may display on the LCD screen if the Easy Setup procedure was not completed first.
  2. Ensure the inserted disc is compatible with the BD player. NOTE: Consult the instruction manual of the BD player for a list of compatible discs.Manuals are available online through the Manuals/Specs/Warranty link on this page.
  3. Select BD players may require that a USB memory device has been properly inserted into the EXT slot of the player prior to playing the movie. If the BD player being used does not have an EXT input, skip this step. NOTE: The USB memory device may need to be re-formatted to FAT32 format prior to inserting it into the player.
  4. Use a soft cloth to clean the disc.
  5. Examine the disc for any cracks or scratches that might be interfering with playback.
  6. Wipe the top of the disc tray using a soft dry cloth before placing the disc on the tray. Attempt to play the disc again.
  7. Attempt to play another disc. NOTE: If another disc plays in the player, then the previous disc may be faulty. In this case, contact the Customer Information Service Center at 800-222-7669 to speak with a customer service representative for further troubleshooting.
  8. Remove the disc from the BD player.
  9. Turn off the BD player.
  10. Unplug the power cord of the BD player from the electrical outlet.
  11. Let the player remain without power for 1 minute.
  12. Plug the power cord back into the electrical outlet.
  13. Turn on the BD player.
  14. Insert the disc into the BD player.
  15. Attempt to play the disc.
The troubleshooting steps listed above should resolve your issue. If you have completed all of the steps and the issue is not resolved, service may be required.

Posted on Mar 13, 2011

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Have purchased Terminator Salvation and 2012 on bluray, both Sony discs, they load and go to menu screen, however the icons to allow you to play or scene select etc do not appear, menu just plays over and...


Most likely you need to 'flash' (update) your BDP-S300's firmware. I had the same issue while trying to play AVTR in my BDP-S300. I downloaded Sony's latest firmware update, burned it to disc and popped the disc into the player... It takes 5-10 minutes for the 'flashing' to take place. AVTR now works in my player... Had to do this with one other Blu-ray movie about 18 months ago also.

Download the latest firmware version for the BDP-S300 here...

http://esupport.sony.com/CA/perl/swu-list.pl?mdl=BDP-S300%20®ion_id=3

Follow the instructions to the letter!

If you have any problems with updating your BDP-S300 firmware, feel free to contact me at bambu@rogers.com

Apr 27, 2010 | Sony BDP-S300 Blu-Ray Disc Player

Tip

Pioneer BDP-09FD Firmware Download


Download Pioneer BDP-09FD Blu-Ray Player Firmware v265

912f8a8.jpg

Would you like to upgrade the firmware of your Pioneer BDP-09FD Blu-Ray Player to version 265?

Follow this link to download Pioneer BDP-09FD Blu-Ray Player firmware v265.

I hope that helps.
___________________________________________
Pioneer BDP-09FD Manual Download
Pioneer BDP-09FD Addendum Download
Pioneer BDP-09FD Upgrade Instructions
Pioneer BDP-09FD Brochure Download

on Apr 25, 2010 | Televison & Video

Tip

Pioneer BDP-09FD Firmware Download


Download Pioneer BDP-09FD Blu-Ray Player Firmware v265

912f8a8.jpg

Would you like to upgrade the firmware of your Pioneer BDP-09FD Blu-Ray Player to version 265?

Follow this link to download Pioneer BDP-09FD Blu-Ray Player firmware v265.

I hope that helps.
___________________________________________
Pioneer BDP-09FD Manual Download
Pioneer BDP-09FD Addendum Download
Pioneer BDP-09FD Upgrade Instructions
Pioneer BDP-09FD Brochure Download

on Apr 25, 2010 | Pioneer BDP-09FD Player

1 Answer

Our Sony Blu-Ray BDP-S300 will play older Blu Ray disks but not two newly released blu-Ray disks. It just keeps "Loading" on the screen but never finishes.


Try to update the firmware on the player by going to this website http://www.blu-ray.com/firmware/firmware.php?id=10 the newest version is 5.20 fixes alot of problems including playback issues with some BD movies and safe the file into a flash drive and plug it in on the back USB port, go to menu/firmware update run the update.

Jan 08, 2010 | Sony BDP-S300 Blu-Ray Disc Player

1 Answer

My sony blue ray wont play hd movies.


Does your player load the blu-ray menus?
Mine wouldn't until I updated it's firmware.
You can find the firmware upgrade for Sony BDP-S300 players here.

I hope that helps.

Oct 07, 2009 | Sony BDP-S300 Blu-Ray Disc Player

Tip

Pioneer BDP-09FD Upgrade Instructions


Download Pioneer BDP-09FD Blu-Ray Player Firmware Upgrade Instructions

912f8a8.jpg

Have you misplaced your Pioneer BDP-09FD Blu-Ray Firmware Upgrade Instructions?

Would you like a digital, searchable version of the Pioneer BDP-09FD Blu-Ray Users Firmware Upgrade Instructions?

Follow this link to download a text version of the Firmware Upgrade Instructions.

I hope that helps.
___________________________________________
Pioneer BDP-09FD Manual Download
Pioneer BDP-09FD Addendum Download
Pioneer BDP-09FD Brochure Download

on Apr 25, 2010 | Televison & Video

Tip

Pioneer BDP-09FD Upgrade Instructions


Download Pioneer BDP-09FD Blu-Ray Player Firmware Upgrade Instructions

912f8a8.jpg

Have you misplaced your Pioneer BDP-09FD Blu-Ray Firmware Upgrade Instructions?

Would you like a digital, searchable version of the Pioneer BDP-09FD Blu-Ray Users Firmware Upgrade Instructions?

Follow this link to download a text version of the Firmware Upgrade Instructions.

I hope that helps.
___________________________________________
Pioneer BDP-09FD Manual Download
Pioneer BDP-09FD Addendum Download
Pioneer BDP-09FD Brochure Download

on Apr 25, 2010 | Pioneer BDP-09FD Player

1 Answer

Sony BDP-S300 keeps skipping Blu-ray discs and then say's can't read disc.


The most common problem with blu-ray discs in blu-ray players like the BDP-S300 seems to be related to firmware issues. You can download the latest firmware from the Sony website here. Once burned to a disc on your computer you load the disc into the blu-ray player to update it.

I hope that helps.

Sep 24, 2009 | Sony BDP-S300 Blu-Ray Disc Player

1 Answer

My BDP-S300 will play some but not all blu ray disc's


All downloads are in recent release order.Go to sony s-support and search firmware.Find your model.Select your computers operating system.Click on "download now" button.

Dec 27, 2008 | Sony BDP-S300 Blu-Ray Disc Player

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