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Hi, there are many possibilities why your scanner is undetected by your computer. It can be its logical connection, scanner driver or the scanner itself.
If you have Windows operating system, please check Device Manager. In the Device Manager please check for the following:
1. Any yellow or red X's, question marks or exclamation marks related to the scanner. 2. Under the Category of Imaging Devices - Check for Epson Product name.
If IMAGING DEVICES is listed, test the scanner from PAINT as follows. If IMAGING DEVICES is not listed then the scanner is not being recognized. Try another USB port or cable until the scanner shows up in the Device Manager. (The scanner must be on and connected in order for the computer to recognize it)
If you see an Imaging Device that points to your Epson Scanner or Unknown Device that has a yellow question mark or exclamation point, you need to update the driver.
Try to scan in Paint to isolate the issue between your computer and scanner.
To scan in Paint, do the following:
1. Click on START > ALL PROGRAMS > ACCESSORIES > PAINT. 2. Click on FILE then select FROM SCANNER OR CAMERA. 3. Choose COLOR PICTURE. 4. Scan.
If it does not work, it is possible your Windows Image Acquisition (WIA) service is not started.
To restart this process please follow the steps listed bellow.
1. Click on Start > Control Panel > Administrative tools 2. Double-click on Services to access the list of available services. 3. In the Services window scroll down to the bottom and double-click on the Windows Image Acquisition (WIA) Service. 4. Select the STOP option. 5. Click the START option to restore the service. 6. Try scanning again into Paint.
If it scans fine, try scanning from the application that you normally use. If you are still unable to scan or receive any error messages, try reinstalling the scanner driver or software.
If you have Macintosh operating system, please check Apple System Profiler if your scanner is properly detected. The reinstall the scanner driver.
If your scanner is still undetected, please contact your scanner manufacturer for any possible driver updates.
Solution : Make Sure the SMTP (Mail) Server is an Open Relay Server or Uses POP-Before-SMTP Authentication
The mail server being used must be an Open Relay server or use POP before SMTP authentication. If the mail server being used requires SMTP authentication, the scan to e-mail process will fail. The WorkCentre is unable to access the mail server when SMTP authentication is required. Contact your Internet Service Provider (ISP) or System Administrator for additional information. NOTE: The WorkCentre was designed to send e-mail through internal corporate mail servers. In most cases, if using your Internet Service Provider (ISP) mail server, the scan to e-mail process will fail because most ISP mail servers require SMTP authentication to send mail. Contact your ISP for additional information.
The first thing I recommend you try is a new data cable. Scanners require bi-directional communication and will fail even when the printer works. Similarly go for a direct connection instead of using a print server or USB hub. (I have a scanner that had the same problem - the preview scan started but no image saved due to a bad cable.) If you are using a parallel port connection, make sure that bi-directional communication is set for the port (in the BIOS). If you use a USB to parallel port adapter, make sure it is a bi-directional (for scanner) adapter.
Starting a Scan With EPSON Scan
If you want to scan an image and save it directly to a file, you can start EPSON Scan as a “standalone” program. Place your document or photo on the scanner. See Placing Documents or Photos for instructions.
Do one of the following to start EPSON Scan:
Windows: Double-click the EPSON Scan icon on your desktop.
Or select Start > All Programs or Programs > EPSON Scan > EPSON Scan.
Mac OS X: Open the Applications folder and click the EPSON Scan icon.
The EPSON Scan window appears.
If the Mode setting in the upper right corner of the window is set to Full Auto Mode, click the Scan button. For instructions on selecting optional settings, see Using Full Auto Mode.
When you are finished selecting File Save Settings, click OK. EPSON Scan starts scanning in Full Auto Mode.
The scanned image is automatically saved in the specified location.
If the Open image folder after scanning
checkbox is selected in the File Save Settings window, Windows Explorer
or the Macintosh Finder automatically opens to the folder where the
scanned image was saved.
As with most communications errors the first thing to always try first is shutting off the copier, unplugging it from the power source for at least 30 seconds, then plugging it back in, powering up and trying the scan-to-email functions again (once network synchronization has been completed by the copier).
EAXXXX is a communication's failure code generated by the copier to state that 1. The LAN cable is not physically connected, 2. Communication with the SMTP server has been lost, or 3. One or more of the e-mail addresses that someone attempted to send mail to doesn't exist or is invalid.
If the scan-to-email functions worked before this and have suddenly stopped, you may want to have your IT department reset the mail server.
It's also possible to have had some changes made to internal network address that has affected the copier's ability to communicate with the servers. Check with your IT to see if they've added any security software, changed network address structures, etc., around the time that the scan functions failed.