Question about Epson Stylus CX6000 All-In-One InkJet Printer

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Epson DX6000 scanner problem

Hi,

Every time I try and scan the process starts, then fails before completion saying:

'Cannot properly communicate with the server. Make sure the scanner is on, properly connected and set up to scan. If using a SCSI connection, restart you PC.'

Well of course I have tried all the above but no success. It's a usb connection.

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  • buttybabe Jan 25, 2009

    Exactly the same problem. Switching the printer off and on solves it for one or two scans then the same message again.

  • carpeblues Feb 03, 2009

    i have the same problem, and the solution you give doesn't work, anyone can help me? thanks a lot!

  • steveanson Mar 20, 2009

    I have exactly the same problem from the day I bought it 2 years ago. The guys on the Epson helpdesk have given me lots of advice to try but none of it works. It is only with my home computer running Vista, never happens with my laptop running XP. I am getting very fed up with the whole thing.....!

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  • 125 Answers

If it's a new printer, try changing the USB printer cable. Sometimes one of the wires just gives out and doesn't communicate properly between the printer and your PC. Hope this helps.

Posted on Aug 01, 2008

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My scanner doesn't communicate with my computer but my printer does


Hi, there are many possibilities why your scanner is undetected by your computer. It can be its logical connection, scanner driver or the scanner itself.

If you have Windows operating system, please check Device Manager. In the Device Manager please check for the following:
1. Any yellow or red X's, question marks or exclamation marks related to the scanner.
2. Under the Category of Imaging Devices - Check for Epson Product name.

If IMAGING DEVICES is listed, test the scanner from PAINT as follows.
If IMAGING DEVICES is not listed then the scanner is not being recognized. Try another USB port or cable until the scanner shows up in the Device Manager. (The scanner must be on and connected in order for the computer to recognize it)
If you see an Imaging Device that points to your Epson Scanner or Unknown Device that has a yellow question mark or exclamation point, you need to update the driver.

Try to scan in Paint to isolate the issue between your computer and scanner.
To scan in Paint, do the following:

1. Click on START > ALL PROGRAMS > ACCESSORIES > PAINT.
2. Click on FILE then select FROM SCANNER OR CAMERA.
3. Choose COLOR PICTURE.
4. Scan.

If it does not work, it is possible your Windows Image Acquisition (WIA) service is not started.

To restart this process please follow the steps listed bellow.

1. Click on Start > Control Panel > Administrative tools
2. Double-click on Services to access the list of available services.
3. In the Services window scroll down to the bottom and double-click on the Windows Image Acquisition (WIA) Service.
4. Select the STOP option.
5. Click the START option to restore the service.
6. Try scanning again into Paint.

If it scans fine, try scanning from the application that you normally use. If you are still unable to scan or receive any error messages, try reinstalling the scanner driver or software.

If you have Macintosh operating system, please check Apple System Profiler if your scanner is properly detected. The reinstall the scanner driver.

If your scanner is still undetected, please contact your scanner manufacturer for any possible driver updates.

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mw tanya saya punya epson TX111 gimana cara mengatasi general error ketiga lampunya nyala bersama sama..mohon bantuannya...

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I have not been able to activate my dx6000 epson scanner option. The printer works great!


http://www.epson.co.uk/Printers-and-All-In-Ones/Inkjet/Epson-Stylus-DX6000-All-in-One-printer/Drivers-Support?target=article&extn=.html&articleId=1344
Try this link. It might help.

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1 Answer

My Epson CX3900 prints fine. It's when I try to open Epson scan that I get an error message "Cannot properly communicate with scanner"


if the unit is directly connected via USB, another program or prev installed scanner software is using "the path" to communicate with the scanner. Can only use one scanner at a time with windows.

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Can you scan photos on the Epson DX6000 and save the image to the computor? If possible how do I go about it?


Hello,

Starting a Scan With EPSON Scan If you want to scan an image and save it directly to a file, you can start EPSON Scan as a “standalone” program.
step_1.gif Place your document or photo on the scanner. See Placing Documents or Photos for instructions.

step_2.gif Do one of the following to start EPSON Scan:


    Windows:
    Double-click the EPSON Scan icon on your desktop.


    Or select Start > All Programs or Programs > EPSON Scan > EPSON Scan.

    Mac OS X:
    Open the Applications folder and click the EPSON Scan icon.


    The EPSON Scan window appears.
step_3.gif If the Mode setting in the upper right corner of the window is set to Full Auto Mode, click the Scan button. For instructions on selecting optional settings, see Using Full Auto Mode.


cj35002e.gif

01.gif mark_no.gif Note: 01.gif 01.gif To change scan modes, see Changing the Scan Mode.
step_4.gif The File Save Settings window appears. For instructions on selecting options, see Selecting File Save Settings.


cj35003e.gif step_5.gif When you are finished selecting File Save Settings, click OK. EPSON Scan starts scanning in Full Auto Mode.

step_6.gif The scanned image is automatically saved in the specified location.


    If the Open image folder after scanning checkbox is selected in the File Save Settings window, Windows Explorer or the Macintosh Finder automatically opens to the folder where the scanned image was saved.

Please follow this link for same manual with screenshots:

http://support.epson-europe.com/onlineguides/en/dx6000/html_s/scan1_1.htm


Hope it helped.

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1 Answer

Scanner error on PC says "cannot properly communicate with scanner. Make sure the scanner is on, properly connected and properly set up to scan." the test scan works and i can see the image. the printer...


Try and open MS Word and import a picture into a document via scan, follow the prompts in Word and it should work fine. If you don,t have MS Word you can download a completely compatible application at Open Office.org. It also has the same functionality is free and allows you to save documents as .doc, .xls, etc. Sometimes a scanner requires additional software or drivers in addition to functioning as a printer. I have found scanning internal to an application a workaround or test for the scanner. If this works I would review the installation or contact the manufacturer or website. Or post and we can give it another try.

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Normally, you lift the scanner/copy bed up while the unit is on and then the cartridge moves to the center.

Have you tried this and if so without success? let me know so I can find the secret if there is one for you.

Regards,
Worldvet

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Epson 3490 scanner red light flashing message that printer cannot properly communicate with pc


If the start button light is flashing red, it is because of one of the following problems:
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