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Hi, there are many possibilities why your scanner is undetected by your computer. It can be its logical connection, scanner driver or the scanner itself.
If you have Windows operating system, please check Device Manager. In the Device Manager please check for the following:
1. Any yellow or red X's, question marks or exclamation marks related to the scanner. 2. Under the Category of Imaging Devices - Check for Epson Product name.
If IMAGING DEVICES is listed, test the scanner from PAINT as follows. If IMAGING DEVICES is not listed then the scanner is not being recognized. Try another USB port or cable until the scanner shows up in the Device Manager. (The scanner must be on and connected in order for the computer to recognize it)
If you see an Imaging Device that points to your Epson Scanner or Unknown Device that has a yellow question mark or exclamation point, you need to update the driver.
Try to scan in Paint to isolate the issue between your computer and scanner.
To scan in Paint, do the following:
1. Click on START > ALL PROGRAMS > ACCESSORIES > PAINT. 2. Click on FILE then select FROM SCANNER OR CAMERA. 3. Choose COLOR PICTURE. 4. Scan.
If it does not work, it is possible your Windows Image Acquisition (WIA) service is not started.
To restart this process please follow the steps listed bellow.
1. Click on Start > Control Panel > Administrative tools 2. Double-click on Services to access the list of available services. 3. In the Services window scroll down to the bottom and double-click on the Windows Image Acquisition (WIA) Service. 4. Select the STOP option. 5. Click the START option to restore the service. 6. Try scanning again into Paint.
If it scans fine, try scanning from the application that you normally use. If you are still unable to scan or receive any error messages, try reinstalling the scanner driver or software.
If you have Macintosh operating system, please check Apple System Profiler if your scanner is properly detected. The reinstall the scanner driver.
If your scanner is still undetected, please contact your scanner manufacturer for any possible driver updates.
Starting a Scan With EPSON Scan
If you want to scan an image and save it directly to a file, you can start EPSON Scan as a “standalone” program. Place your document or photo on the scanner. See Placing Documents or Photos for instructions.
Do one of the following to start EPSON Scan:
Windows: Double-click the EPSON Scan icon on your desktop.
Or select Start > All Programs or Programs > EPSON Scan > EPSON Scan.
Mac OS X: Open the Applications folder and click the EPSON Scan icon.
The EPSON Scan window appears.
If the Mode setting in the upper right corner of the window is set to Full Auto Mode, click the Scan button. For instructions on selecting optional settings, see Using Full Auto Mode.
When you are finished selecting File Save Settings, click OK. EPSON Scan starts scanning in Full Auto Mode.
The scanned image is automatically saved in the specified location.
If the Open image folder after scanning
checkbox is selected in the File Save Settings window, Windows Explorer
or the Macintosh Finder automatically opens to the folder where the
scanned image was saved.
Try and open MS Word and import a picture into a document via scan, follow the prompts in Word and it should work fine. If you don,t have MS Word you can download a completely compatible application at Open Office.org. It also has the same functionality is free and allows you to save documents as .doc, .xls, etc. Sometimes a scanner requires additional software or drivers in addition to functioning as a printer. I have found scanning internal to an application a workaround or test for the scanner. If this works I would review the installation or contact the manufacturer or website. Or post and we can give it another try.