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Ok first check if the machine is in greenlight state when you press and hold the water button, as it will not work when the red exclamation mark blinking.
also check if the button work at all flipping back and forth to hot water and steam.
I have never had this problem that it dident work.
But remember this, you dont have to do the descaling again as that has nothing to do with the reset.
You can even reset the descaling alarm with out having done the descaling.
If that for some reason wouldent work I would think its the CPU card is not working.