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Hotpoint ultima WT940. F11 fault. What is this?

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Hi from retired Englishman in SW France,

Sorry but I do not have the list of fault codes for your particular machine but F11 on most of the 'Hotpoint' variants state 'drain pump'. I would suggest as a first step that you clean the drain motor lint tray/filter. At the same time it is possible to check that the pump is not jammed and also to check that it does work.
Here are my complete, general pre-typed guidance notes for checking the filter and motor operation ;-0)
-------------------------------------
If you are unsure where the filter is, it is often behind the front lower (kick) panel (or in some machines at the rear in an awkward position!) and most are held in by a round cover/knob.

REMOVE POWER AND ENSURE YOU HAVE A WATER RECEPTACLE/RAGS TO SOAK UP THE WATER WHICH IS BOUND TO POUR OUT!

It's surprising what people have found in theirs! It is always worthwhile checking it on a regular basis.
Now- whilst the filter is removed it is normally possible to see the drain motor and ensure it is not jammed by a foreign object such as a needle or a toothpick. It should be able to be turned by hand/finger- the power IS OFF!
At this point it is also possible to test if the motor works. No clothes or water in the machine, select a spin cycle and put the power back on. You should be able to see the motor turning at some point, possibly straight away. If it doesn't work then the motor is malfunctioning!

Hope the filter is the problem and good luck!
John C

Posted on Mar 13, 2011

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