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I have a Craig 15 inch TV. The CC:On is not working. That is, when it is on mute, the words do not appear.

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  • barbara_a751 Mar 13, 2011

    Sirs; We watch Jeopardy every day. The last two days, the cc button has not worked.
    Duh! Of course. we have tried all channels and other shows. What kind of answer was it to tell us that not all shows have the cc feature? LOL.
    Have we wasted our money. This was an expert. This was our first request for help. What impression do you think is conveyed? Thanks.

  • barbara_a751 Mar 14, 2011

    TV is CLC501; Using Charter cable; Connected w/Charter cables; The CC doesn't work either way as of 3/10/11. No problem prior to that.

  • barbara_a751 Mar 14, 2011

    The CC button on the remote still works showing selection on the screen but there is no CC on the screen.

  • barbara_a751 Mar 15, 2011

    Your proposed solution didn't work. Any more suggestions? Thanks.

  • barbara_a751 Mar 19, 2011

    None of your info has been of help to me. Also, you wanted to charge me $5 more for additional info. Please disregard any charges to my acct ending in 3646. Thanks.



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Hello Barbara,

I'm sorry that you did not receive the correct answer to your problem. Please could you let me know the answers to the following simple questions so I can answer your question correctly and without further delay.

1. Model number of the TV, e.g. CLC501
2. Are you using a cable or satellite receiver, a digital converter or an antenna.
3. If using any of the above other than antenna, how is the box connected to the TV.
4. Does the CC work with the volume on.

I apologise for all of the questions, but they are relevant. Your original question stated that the CC does does not work when on mute, but your comment a few minutes ago stated that the CC button does not work. Please can you clarify this for me - I need to know exactly what is and what isn't working to solve the problem.


Posted on Mar 13, 2011

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    DILLIGAF Mar 14, 2011

    Hi there,

    Thanks for getting back to me.

    I think you have accidentally switched off the Closed Captions at the cable box. This means that the closed captions are not being "sent" to the TV.

    To enable CC on the cable box:

    1. Switch ON the TV and cable box and select any cable channel

    2. Press the CC button on the TV remote and switch the CC OFF (really)

    Now, using the buttons on the front of the cable box:

    3. Press the POWER button and switch the cable box OFF

    4. Press and hold the MENU button until the cable box settings menu appears on the TV screen

    5. Press the DOWN arrow repeatedly until CLOSED CAPTION is highlighted

    6. Press the RIGHT arrow repeatedly until this setting shows ENABLED or ON

    7. Press the DOWN arrow again to higlight ANALOG

    8. If this option is set to anything other than CC1, press the RIGHT arrow repeatedly until the setting shows CC1

    9. Press the MENU button to save the settings and close the menu

    10. Press the POWER button to switch the cable box on again

    You should now have the closed captions on your TV screen again. I suspect you will find that the closed caption option on the cable box was set to 'DISABLED' or 'OFF'.

    Please try the above, then let me know if you need further assistance.



    DILLIGAF Mar 15, 2011

    Yes, I have other suggestions but you are going to have to work with me a little more here. Simply saying "it didn't work" doesn't give me any information to determine where to look next. I need to know what didn't work . . .

    - Did you manage to access the settings for the cable box?

    - Are the closed captions switched on at the cable box?

    - What is the brand and model number of the cable box? Is it Motorola?

    - How is the cable box connected to the TV . . .

    If you don't know the correct technical term for the cable used between the cable box and the TV, please describe it as best you can. How many plugs/jacks are there on each end of the cable? Are they color-coded? If there is only one plug at each end of the cable, what shape is it?

    It is vital for me to know how the cable box is connected to the TV as this determines where and how the CC should be switched on. If you could answer these questions, I can tell you how to get the CC back - assuming there isn't a fault with the TV. Without the answers to these questions, I'm just guessing.



    DILLIGAF Mar 19, 2011

    Unfortunately, you did not supply the information I requested in my previous message. Remote support requires two-way communication to work effectively. Therefore, I was unable to solve the problem, but I wish you the best of luck in finding the resolution.




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Not all programs are broadcast with CC.

Posted on Mar 13, 2011


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